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Konsumentenverhalten
Consumer behaviour
16
Customer satisfaction
13
Kundenzufriedenheit
13
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11
Relationship marketing
11
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9
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Vázquez Casielles, Rodolfo
16
Cachero-Martínez, Silvia
4
Iglesias Argu͏̈elles, Víctor
3
Díaz Martín, Ana María
2
Suárez Álvarez, Leticia
2
Suárez-Álvarez, Leticia
2
Varela Neira, Concepción
2
Álvarez Álvarez, Begoña
2
Castro-Lopez, Adrian
1
Del Río-Lanza, Ana Belén
1
Díaz-Martin, Ana María
1
Díaz-Martín, Ana M.
1
Puente, Javier
1
Río-Lanza, Ana Belén del
1
Río-Lanza, Ana-Belén del
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Varela-Neira, Conceptión
1
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Journal of business economics and management
2
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Asia Pacific journal of marketing and logistics
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Estudios sobre consumo : revista del Instituto Nacional del Consumo, Ministerio de Sanidad y Consumo ; EC
1
European journal of marketing : EJM
1
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1
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1
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ECONIS (ZBW)
16
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1
Effects of price decisions on product categories and brands
Álvarez Álvarez, Begoña
;
Vázquez Casielles, Rodolfo
- In:
Asia Pacific journal of marketing and logistics
20
(
2008
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10003728553
Saved in:
2
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
3
The role of commtiment perceived by the consumer in service industries
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Management research : the journal of the Iberoamerican …
7
(
2008/09
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10003895795
Saved in:
4
Consumers' characteristics and brand choice behaviour: loyalty and consumption
Vázquez Casielles, Rodolfo
;
Álvarez Álvarez, Begoña
- In:
Journal of targeting, measurement and analysis for marketing
15
(
2007
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10003482567
Saved in:
5
Relationship marketing and information and communication technologies analysis of retail travel agencies
Suárez Álvarez, Leticia
;
Díaz Martín, Ana María
; …
- In:
Journal of travel research : a quarterly publication of …
45
(
2007
)
4
,
pp. 453-463
Persistent link: https://www.econbiz.de/10003492278
Saved in:
6
Why didn't it work out? : the effects of attributions on the efficacy of recovery strategies
Iglesias Argu͏̈elles, Víctor
;
Varela-Neira, Conceptión
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 700-724
Persistent link: https://www.econbiz.de/10011392207
Saved in:
7
The word of mouth dynamic : how positive (and negative) WOM drives purchase probability : an analysis of interpersonal and non-interpersonal factors
Vázquez Casielles, Rodolfo
;
Suárez-Álvarez, Leticia
; …
- In:
Journal of advertising research
53
(
2013
)
1
,
pp. 43-60
Persistent link: https://www.econbiz.de/10009745871
Saved in:
8
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
9
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
10
El consumidor y su actitud hacia la compra en establecimientos detallistas : identificación de segmentos y análisis de percepciones
Vázquez Casielles, Rodolfo
- In:
Estudios sobre consumo : revista del Instituto Nacional …
9
(
1992
)
23
,
pp. 49-64
Persistent link: https://www.econbiz.de/10001153610
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