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Customer satisfaction
8
Kundenzufriedenheit
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Dienstleistungsqualität
7
Quality management
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Qualitätsmanagement
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Service quality
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KMU
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Strukturgleichungsmodell
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Success factor
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Wettbewerbsvorteil
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analytical hierarchy process
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equipment evaluation
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equipment purchasing
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Yang, Ching-chow
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Pai, Fan-yun
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Yang, King-jang
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Yeh, Tsu-ming
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Implementation and effectiveness of strategic actions used to reduce customer variability
Yang, Ching-chow
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 527-544
Persistent link: https://www.econbiz.de/10008937429
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2
An analytical methodology for identifying the latent needs of customers
Yang, Ching-chow
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1332-1346
Persistent link: https://www.econbiz.de/10010208044
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3
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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