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Predicting customers' intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan - In: Service business 10 (2016) 1, pp. 201-222
Persistent link: https://www.econbiz.de/10011722229
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Popularity of Facebook hotel brand-page posts among consumers : a study of top ten international and domestic hospitality brands in India
Singh, Pratibha; Sinha, Neena; Gupta, Manali - In: International journal of business and globalisation : IJBG 32 (2022) 2/3, pp. 184-205
Persistent link: https://www.econbiz.de/10014232549
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An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry
Majeed, Mohammed; Asare, Charles; Fatawu, Alhassan; … - In: Cogent business & management 9 (2022) 1, pp. 1-19
The purpose of this quantitative-deductive paper is to explore the link amongst customer satisfaction and engagement on social media on repurchase intention in the hospitality industry. The study was conducted on social media because, it is the fastest growing media in history. Data was...
Persistent link: https://www.econbiz.de/10014420386
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
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"Can food waste be reduced?" : an investigation into food waste management in hospitality industry
Nair, Girish Karunakaran; Choudhary, Nidhi; Prasad, Swati - In: International Journal of Hospitality and Event Management 2 (2019) 2, pp. 135-154
Persistent link: https://www.econbiz.de/10012514992
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Consumer satisfaction attribute mapping in hospitality industry through ZMET
Chatterjee, Shuvam; Pandey, Mrinalini - In: International journal of business innovation and research 20 (2019) 1, pp. 87-105
Persistent link: https://www.econbiz.de/10012144497
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Multi-click attribution in sponsored search advertising : an empirical study in hospitality industry
Anderson, Chris K.; Cheng, Ming - In: Cornell hospitality quarterly : CQ 58 (2017) 3, pp. 253-262
Persistent link: https://www.econbiz.de/10011736828
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Loyalty programmes and their specifics in the Chinese hospitality industry : qualitative study
Gubíniová, Katarína; Moller, Thorsten Robert; … - In: Administrative Sciences : open access journal 13 (2023) 6, pp. 1-12
achieved with the support of loyalty programmes. As the tourism and hospital industries have become the fastest growing sectors …
Persistent link: https://www.econbiz.de/10014319270
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A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y
Mei Kei Leong; Chaichi, Kamelia - In: International journal of economics and business … 27 (2024) 2, pp. 269-293
Persistent link: https://www.econbiz.de/10015063264
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Hospitality and tourism online reviews : recent trends and future directions
Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 608-621
Persistent link: https://www.econbiz.de/10011386932