Narrow search
Showing 1 - 5 of 5
Cover Image
Channel habits and the development of successful customer-firm relationships in services
Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Patrício, Lia - In: Journal of service research 23 (2020) 4, pp. 456-475
Persistent link: https://www.econbiz.de/10012391608
Cover Image
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel; … - In: The service industries journal 42 (2022) 7/8, pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Cover Image
Transformative service research : an agenda for the future
Anderson, Laurel; Ostrom, Amy L.; Corus, Canan; Fisk, … - In: Journal of business research : JBR 66 (2013) 8, pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Cover Image
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.; Fisk, Raymond P.; Sysalova, Hana - In: Journal of service management 27 (2016) 2, pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Cover Image
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.; Grove, Stephen J.; Harris, Lloyd C.; … - In: The journal of services marketing 24 (2010) 6, pp. 417-429
Persistent link: https://www.econbiz.de/10008749371