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Service switching, word-of-mouth and new provider search : a five country exploratory study
Frankel, Robert; Swanson, Scott R.; Sagan, Mariusz - In: International journal of management and marketing … 6 (2013) 2, pp. 11-20
Persistent link: https://www.econbiz.de/10010195028
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Private and public voice : exploring cultural influence
Swanson, Scott R.; Frankel, Robert; Sagan, Mariusz; … - In: Managing service quality : MSQ ; an international journal 21 (2011) 3, pp. 216-239
Persistent link: https://www.econbiz.de/10009232066
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An examination of the effects of omni-channel service offerings on retailer performance
Jones, Angela L.; Miller, Jason W.; Griffis, Stanley E.; … - In: International journal of physical distribution and … 52 (2022) 2, pp. 150-169
Persistent link: https://www.econbiz.de/10013173425
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The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer
Jones, Angela L.; Miller, Jason; Whipple, Judith M.; … - In: International journal of physical distribution and … 54 (2024) 1, pp. 40-60
Persistent link: https://www.econbiz.de/10014466376