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Consumer behaviour
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Russell-Bennett, Rebekah
25
Härtel, Charmine E. J.
5
Mulcahy, Rory
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Worthington, Steve
4
Drennan, Judy
3
Letheren, Kate
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McAndrew, Ryan
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Parkinson, Joy
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Previte, Josephine
3
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Ashkanasy, Neal M.
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Dulleck, Uwe
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Journal of retailing and consumer services
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Health marketing quarterly
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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ECONIS (ZBW)
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A tri-dimensional approach for auditing brand loyalty
Worthington, Steve
;
Russell-Bennett, Rebekah
;
Härtel, …
- In:
The journal of brand management : an international journal
17
(
2009/10
)
4
,
pp. 243-253
Persistent link: https://www.econbiz.de/10003944858
Saved in:
2
Exploring a functional approach to attitudinal brand loyalty
Russell-Bennett, Rebekah
;
Härtel, Charmine E. J.
; …
- In:
Australasian marketing journal
21
(
2013
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10009697615
Saved in:
3
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
4
Credit cards in a Chinese cultural context : the young, affluent Chinese as early adopters
Worthington, Steve
;
Thompson, Frauke Mattison
;
Stewart, …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 534-541
Persistent link: https://www.econbiz.de/10009375652
Saved in:
5
Information is useful, but knowledge is power! : loyalty programmes and how they can benefit retailers
Worthington, Steve
;
Fear, Josh
- In:
European retail research
24
(
2010
)
2
,
pp. 69-91
Persistent link: https://www.econbiz.de/10008760377
Saved in:
6
Heart versus mind : the functions of emotional and cognitive loyalty
Härtel, Charmine E. J.
;
Russel-Bennett, Rebekah
- In:
Australasian marketing journal
18
(
2010
)
1
,
pp. 1-7
Persistent link: https://www.econbiz.de/10003940451
Saved in:
7
Employee/customer interface in a service crisis : impact of senior management attributes and practices on customer evaluation
Kimberley, Nell
;
Härtel, Charmine E. J.
- In:
Journal of management & organization : journal of …
14
(
2008
)
2
,
pp. 207-218
Persistent link: https://www.econbiz.de/10003722225
Saved in:
8
Transforming beyond self : fluidity of parent identity in family decision-making
Parkinson, Joy
;
Gallegos, Danielle
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 110-119
Persistent link: https://www.econbiz.de/10011417116
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Commercial friendships between gay sales associates and straight female customers in luxury settings : a proposed theoretical framework
Rosenbaum, Mark S.
;
Russell-Bennett, Rebekah
;
Drennan, Judy
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 179-186
Persistent link: https://www.econbiz.de/10011388124
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