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Analysis of China's carbon dio...
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Konsumentenverhalten
China
51
Consumer behaviour
26
Theorie
12
Theory
12
Dienstleistungsqualität
10
Service quality
10
Customer satisfaction
9
Emotion
9
Kundenzufriedenheit
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Hotellerie
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USA
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United States
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Wettbewerb
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Commodity derivative
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Führungskräfte
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Managers
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Renminbi
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Rohstoffderivat
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Regional business growth programme
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Relationship marketing
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Technologiepolitik
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Technology policy
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Wirtschaftsförderung
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CO2 emissions
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Miao, Li
26
Wei, Wei
8
Mattila, Anna S.
4
Adler, Howard
3
Cai, Liping A.
3
Huang, Zhuowei
3
Lehto, Xinran Y.
3
Almanza, Barbara
2
Behnke, Carl
2
Fu, Xiaoxiao
2
Aattila, Anna S.
1
Anaya, Gerardo Joel
1
Chen, Chihchien
1
Fan, Alei
1
Hanks, Lydia
1
Im, Jinyoung
1
Jang, Yisak
1
Jiang, Ting
1
Kim, Gaeul
1
Kim, Seontaik
1
Kuo, Pei-jou
1
Lee, Bo-youn
1
Line, Nathaniel D.
1
Lu, Ying
1
Magnini, Vincent P.
1
Moon, Hyoungeun
1
Mount, Dan
1
Rest, Jean-Pierre van der
1
Sears, Alan M.
1
So, Kevin Kam Fung
1
Torres, Edwin N.
1
Wang, Chen-Ya
1
Wang, Chen-ya
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Wang, Xuan Lorna
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Wu, Luorong
1
Xie, Hui
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Zhang, Wenqian
1
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International journal of hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of revenue and pricing management
2
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
26
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1
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
2
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
3
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
4
The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li
;
Lehto, Xinran Y.
;
Wei, Wei
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
Saved in:
5
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
8
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
9
Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik
;
Miao, Li
;
Magnini, Vincent P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
3
,
pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
Saved in:
10
Consumers' pro-environmental behavior and its determinants in the lodging segment
Miao, Li
;
Wei, Wei
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
3
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011486371
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