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Other consumers in service encounters : a script theoretical perspective
Miao, Li; Mattila, Anna S.; Mount, Dan - In: International journal of hospitality management 30 (2011) 4, pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
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The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 1, pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
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Customer engagement behaviors and hotel responses
Wei, Wei; Miao, Li; Huang, Zhuowei - In: International journal of hospitality management 33 (2013), pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
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The hedonic value of hospitality consumption : evidence from spring break experiences
Miao, Li; Lehto, Xinran Y.; Wei, Wei - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 99-121
Persistent link: https://www.econbiz.de/10010358257
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Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
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Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei; Zhao, Chen; Miao, Li; Fu, Xiaoxiao - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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One experience and multiple reviews : the case of upscale US hotels
Torres, Edwin N.; Adler, Howard; Lehto, Xinran Y.; … - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
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Consumer envy during service encounters
Anaya, Gerardo Joel; Miao, Li; Mattila, Anna S.; … - In: The journal of services marketing 30 (2016) 3, pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik; Miao, Li; Magnini, Vincent P. - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 3, pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
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Consumers' pro-environmental behavior and its determinants in the lodging segment
Miao, Li; Wei, Wei - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 3, pp. 319-338
Persistent link: https://www.econbiz.de/10011486371