Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Year of publication: |
May 2016
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Authors: | Kim, Seontaik ; Miao, Li ; Magnini, Vincent P. |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 40.2016, 3, p. 291-318
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Subject: | multistage waiting | emotional responses | emotion regulation | restaurant service | Emotion | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour |
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