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E-tailing quality index
Similar by subject
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Year of publication
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Subject
All
Konsumentenverhalten
Marketing
29,163
Electronic Commerce
23,510
E-commerce
20,837
Service quality
20,641
Dienstleistungsqualität
20,625
Einzelhandel
17,619
Consumer behaviour
15,933
Retail trade
14,716
Theorie
12,911
Theory
12,696
Online-Handel
11,019
Online retailing
10,960
Produktqualität
10,685
Product quality
10,596
Deutschland
7,675
Beziehungsmarketing
7,428
Relationship marketing
7,411
Customer satisfaction
7,308
Kundenzufriedenheit
7,286
USA
6,603
Germany
6,360
United States
6,298
Index
6,039
Internet
5,967
Index number
5,646
Marketingmanagement
4,402
Marketing management
4,154
Welt
3,925
World
3,862
Qualitätsmanagement
3,769
Online-Marketing
3,679
Internet marketing
3,632
Quality management
3,627
Indexberechnung
3,219
Index construction
3,159
Social Web
3,152
Social web
3,148
marketing
2,537
Lieferantenmanagement
2,507
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Online availability
All
Undetermined
6,841
Free
3,082
Type of publication
All
Article
12,051
Book / Working Paper
3,899
Journal
36
Type of publication (narrower categories)
All
Article in journal
11,232
Aufsatz in Zeitschrift
11,232
Graue Literatur
885
Non-commercial literature
885
Aufsatz im Buch
807
Book section
807
Working Paper
672
Arbeitspapier
631
Hochschulschrift
500
Thesis
358
Collection of articles of several authors
242
Sammelwerk
242
Aufsatzsammlung
158
Conference paper
118
Konferenzbeitrag
118
Konferenzschrift
80
Bibliografie enthalten
69
Bibliography included
69
Collection of articles written by one author
54
Sammlung
54
Lehrbuch
53
Case study
50
Fallstudie
50
Textbook
47
Conference proceedings
40
Amtsdruckschrift
28
Government document
28
Ratgeber
17
Reprint
16
Guidebook
15
Handbook
14
Handbuch
14
Statistik
11
Glossar enthalten
10
Glossary included
10
Market information
9
Marktinformation
9
Statistics
8
Systematic review
8
Übersichtsarbeit
8
more ...
less ...
Language
All
English
14,994
German
916
French
32
Polish
15
Italian
10
Swedish
6
Undetermined
6
Norwegian
5
Spanish
5
Danish
4
Russian
4
Finnish
2
Czech
1
Hungarian
1
Dutch
1
Slovenian
1
Serbian
1
more ...
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Author
All
Usman, Osly
45
Grewal, Dhruv
33
Han, Heesup
30
Martínez-López, Francisco J.
30
Mattila, Anna S.
30
Khare, Arpita
26
Gázquez-Abad, Juan Carlos
25
Schramm-Klein, Hanna
25
Pantano, Eleonora
24
Bauer, Hans H.
23
Das, Gopal
22
Balaji, M. S.
20
Dennis, Charles
20
Gijsbrechts, Els
20
Rudolph, Thomas
20
Wiedmann, Klaus-Peter
20
Dwivedi, Yogesh Kumar
19
Law, Chun Hung Roberts
19
Breugelmans, Els
18
Kukar-Kinney, Monika
18
Paul, Justin
18
Prentice, Catherine
18
Swoboda, Bernhard
18
Benbasat, Izak
17
Campo, Katia
17
Dulleck, Uwe
17
Grunert, Klaus G.
17
Hackl, Franz
17
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prybutok, Victor R.
17
Rajagopal
17
Roggeveen, Anne L.
17
Sands, Sean
17
Winter-Ebmer, Rudolf
17
Chebat, Jean-Charles
16
Chintagunta, Pradeep K.
16
Kalia, Prateek
16
McColl-Kennedy, Janet R.
16
Steinmann, Sascha
16
more ...
less ...
Institution
All
National Bureau of Economic Research
43
American Marketing Association
24
Springer Fachmedien Wiesbaden
22
Information Resources Management Association
9
OECD
8
RWTH Aachen
8
Books on Demand GmbH <Norderstedt>
6
Edward Elgar Publishing
6
IGI Global
6
Friedrich-Schiller-Universität Jena
5
Gesellschaft für Konsum-, Markt- und Absatzforschung
4
Peter Lang GmbH
4
AMA Summer Academic Conference <2023, San Francisco, Calif.>
3
Haufe-Lexware GmbH & Co. KG
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Stellenbosch University / Bureau for Economic Research
3
Svenska Handelshögskolan <Helsinki>
3
The Nielsen Company (Germany)
3
Axel-Springer-Verlag / Marketing Anzeigen
2
Bain & Company <Boston, Mass.>
2
Christian-Albrechts-Universität zu Kiel
2
European Marketing Academy
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
GfK Nürnberg, Gesellschaft für Konsum-, Markt- und Absatzforschung
2
Hans-Böckler-Stiftung / Arbeitsgruppe Klima, Umwelt, Zukunft
2
Hochschule für Wirtschaft und Politik
2
Maastricht Research School of Economics of Technology and Organizations
2
NetLibrary, Inc
2
Nordic Council of Ministers
2
Technische Universität Bergakademie Freiberg / Fakultät für Wirtschaftswissenschaften
2
Technische Universität Braunschweig
2
Verlag Dr. Kovač
2
W. Kohlhammer GmbH
2
Weltwirtschaftsforum
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
AMA Summer Academic Conference <2019, Chicago, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
more ...
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Published in...
All
Journal of retailing and consumer services
894
Journal of business research : JBR
409
International journal of hospitality management
239
Journal of retailing
172
International journal of retail & distribution management
164
The international review of retail, distribution and consumer research
156
The journal of services marketing
131
Psychology & marketing
115
Journal of internet commerce
114
International journal of electronic marketing and retailing : IJEMR
110
Cogent business & management
107
Asia Pacific journal of marketing and logistics
102
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
102
Journal of hospitality marketing & management
97
International journal of retail and distribution management
96
International journal of contemporary hospitality management
95
Management science : journal of the Institute for Operations Research and the Management Sciences
93
Electronic commerce research
91
International journal of consumer studies
86
Journal of travel and tourism marketing
85
The service industries journal
85
Services marketing quarterly
70
Journal of the Academy of Marketing Science
69
International journal of internet marketing and advertising : IJIMA
67
SpringerLink / Bücher
66
European journal of marketing : EJM
65
Information systems research : ISR
64
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
International journal of business information systems : IJBIS
61
Journal of fashion marketing and management
61
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
61
Journal of electronic commerce research : JECR
60
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
59
Tourism management : research, policies, practice
57
International journal of e-business research : an official publication of the Information Resources Management Association
56
Journal of marketing
55
Marketing intelligence & planning
54
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
53
Journal of strategic marketing
53
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
52
more ...
less ...
Source
All
ECONIS (ZBW)
15,919
EconStor
49
OLC EcoSci
8
RePEc
6
USB Cologne (EcoSocSci)
4
Showing
1
-
10
of
15,986
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Relationship between customer loyalty and service failure, service recovery and switching costs in online
retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
2
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
3
How to measure quality in multi-channel
retailing
and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
4
Influence of retailers' website system quality factors on online shopping in South Africa
Hung-Joubert, Yu-Ting
;
Erdis, Cindy
- In:
African journal of science, technology, innovation and …
11
(
2019
)
2
,
pp. 211-221
Persistent link: https://www.econbiz.de/10012172612
Saved in:
5
Service quality and price perceptions by internet retail customers : linking the three stages of service interaction
Cho, Yun Kyung
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 432-445
Persistent link: https://www.econbiz.de/10010432161
Saved in:
6
Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.
;
Melanthiou, Yioula
- In:
Journal of customer behaviour
16
(
2017
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10011757531
Saved in:
7
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
8
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
9
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
10
Managing quality and customer trust in the e-
retailing
servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
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