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Analysis of e-service quality...
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Konsumentenverhalten
Service quality
21,476
Dienstleistungsqualität
20,725
Multi-criteria analysis
7,222
Multikriterielle Entscheidungsanalyse
7,181
Customer satisfaction
6,373
Kundenzufriedenheit
6,187
Consumer behaviour
4,435
Relationship marketing
3,965
Beziehungsmarketing
3,953
Theorie
3,592
Theory
3,551
AHP-Verfahren
2,909
AHP approach
2,901
Qualitätsmanagement
2,778
Quality management
2,738
Wirtschaftsprüfung
2,474
Financial audit
2,468
E-Government
2,329
E-government
2,167
Krankenhaus
1,869
Hospital
1,857
Fuzzy sets
1,808
Fuzzy-Set-Theorie
1,807
USA
1,759
United States
1,734
Health care
1,612
Mathematische Optimierung
1,611
Mathematical programming
1,610
Gesundheitsversorgung
1,581
Deutschland
1,525
Germany
1,437
Gesundheitswesen
1,299
Health care system
1,281
Supply chain
1,242
Lieferkette
1,236
Product quality
1,224
Produktqualität
1,213
Entscheidung
1,192
Decision
1,176
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Online availability
All
Undetermined
2,326
Free
731
Type of publication
All
Article
3,877
Book / Working Paper
513
Type of publication (narrower categories)
All
Article in journal
3,767
Aufsatz in Zeitschrift
3,767
Aufsatz im Buch
105
Book section
105
Graue Literatur
71
Non-commercial literature
71
Hochschulschrift
61
Working Paper
54
Arbeitspapier
51
Thesis
44
Conference paper
32
Konferenzbeitrag
32
Collection of articles of several authors
11
Sammelwerk
11
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
6
Collection of articles written by one author
4
Konferenzschrift
4
Sammlung
4
Case study
3
Fallstudie
3
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Mikroform
1
Reprint
1
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English
4,315
German
72
Finnish
1
French
1
Polish
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Miao, Li
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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Institution
All
National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
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Published in...
All
Journal of retailing and consumer services
233
International journal of hospitality management
193
Journal of business research : JBR
122
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
65
Services marketing quarterly
65
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
Journal of air transport management
27
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of internet commerce
22
Journal of retailing
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of hospitality and tourism insights
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Technological forecasting & social change : an international journal
19
International journal of business information systems : IJBIS
18
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Source
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ECONIS (ZBW)
4,386
EconStor
3
OLC EcoSci
1
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1
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1
A multi-criteria evaluation of factors affecting internet banking in Turkey
Onar, Sezi Cevik
;
Aktas, Emel
;
Topcu, Y. Ilker
- In:
Multiple criteria decision making for sustainable …
,
(pp. 235-246)
.
2010
Persistent link: https://www.econbiz.de/10003911812
Saved in:
2
Evaluation of eTail services quality :
AHP
approach
Jhaveri, Chetan A.
;
Nenavani, Jitendra M.
- In:
Vision : the journal of business perspective
24
(
2020
)
3
,
pp. 310-319
Persistent link: https://www.econbiz.de/10012287424
Saved in:
3
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
4
Choosing restaurant for lunch in campus area by the compromise decision via
AHP
Kilinc, Ceyhun C.
;
Semiz, Mustafa
;
Katircioglu, Elif
; …
- In:
International journal of economic perspectives : IJEP
7
(
2013
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
Saved in:
5
Shopping website selection for lifestyle products using the
AHP
and TOPSIS methods under fuzzy environment
Kumar, Sumit
;
Wadhwa, Soni
;
Chandra, Bibhas
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 313-349
Persistent link: https://www.econbiz.de/10014310044
Saved in:
6
Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality
Bigorra, Anna Martí
;
Isaksson, Ove
- In:
International journal of production research
55
(
2017
)
7/8
,
pp. 2320-2335
Persistent link: https://www.econbiz.de/10011648588
Saved in:
7
Multi-criteria decision-making for automobile purchase using an integrated analytical quality fuzzy (AQF) technique
Raut, Rakesh D.
;
Bhasin, Harsh V.
;
Kamble, Sachin S.
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 136-167
Persistent link: https://www.econbiz.de/10009313094
Saved in:
8
Customer preference oriented product design using
AHP
-modified TOPSIS approach
Gangurde, Sanjay R.
;
Akarte, Milind M.
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
4
,
pp. 549-564
Persistent link: https://www.econbiz.de/10009769569
Saved in:
9
An internet information search channel evaluation model : the role of internet usage skills and psychological parameters
Khatwani, Gaurav
;
Das, Gopal
- In:
International journal of electronic marketing and …
6
(
2015
)
4
,
pp. 299-314
Persistent link: https://www.econbiz.de/10011523799
Saved in:
10
The application of
AHP
approach for evaluating location selection elements for retail store : a case of clothing store
Akalin, Mehmet
;
Turhan, Gulden
;
Sahin, Azize
-
2013
Persistent link: https://www.econbiz.de/10011293897
Saved in:
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