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Personalisation - privacy paradox : the effects of personalisation and privacy assurance on customer responses to travel Web sites
Lee, Chung Hun; Cranage, David A. - In: Tourism management : research, policies, practice 32 (2011) 5, pp. 987-994
Persistent link: https://www.econbiz.de/10009159900
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The role of perceived corporate social responsibility on providing healthful foods and nurtition information with health-consciousness as a moderator
Lee, Kiwon; Conklin, Martha; Cranage, David A.; Lee, Seoki - In: International journal of hospitality management 37 (2014), pp. 29-37
Persistent link: https://www.econbiz.de/10010354239
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Toward understanding consumer processing of negative online word-of-mouth communication : the roles of opinion consensus and organizational response strategies
Lee, Chung Hun; Cranage, David A. - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 3, pp. 330-360
Persistent link: https://www.econbiz.de/10010398800
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Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
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What you get is not what you saw : exploring the impacts of misleading hotel website photos
Kuo, Pei-Jou; Zhang, Lu; Cranage, David A. - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1301-1319
Persistent link: https://www.econbiz.de/10011403354
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Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun; Cranage, David A. - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 61-84
Persistent link: https://www.econbiz.de/10011848322