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Quality management
45
Qualitätsmanagement
43
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Service quality
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Customer satisfaction
18
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Dahlgaard, Jens Jörn
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Dahlgaard-Park, Su Mi
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Di Pietro, Laura
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Guglielmetti Mugion, Roberta
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Izvercian, Monica
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Pasca, Maria Giovina
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Potra, Sabina Alina
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Pugna, Adrian Pavel
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of retail and distribution management
1
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ECONIS (ZBW)
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Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009504085
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2
Special issue: Identifying and satisfying customer needs from attribute affects to experience affects
Dahlgaard, Jens Jörn
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010207258
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3
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
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4
Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica
;
Di Pietro, Laura
;
Renzi, Maria Francesca
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
Saved in:
5
Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009625488
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