Special issue: Identifying and satisfying customer needs from attribute affects to experience affects
guest ed.: Jens Jörn Dahlgaard
| Alternative title: | Identifying and satisfying customer needs from attribute affects to experience affects |
|---|---|
| Year of publication: |
2013
|
| Other Persons: | Dahlgaard, Jens Jörn (contributor) |
| Publisher: |
Abingdon, Oxfordshire : Routledge |
| Subject: | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Extent: | S. 1241 - 1404 graph. Darst. |
|---|---|
| Series: | Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013,11/12 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Sammelwerk ; Collection of articles of several authors ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Enth. 11 Beitr. |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010207258