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Konsumentenverhalten
Consumer behaviour
78,701
Service quality
20,649
Dienstleistungsqualität
20,633
Customer satisfaction
13,756
Kundenzufriedenheit
13,620
Philippinen
13,012
Beziehungsmarketing
12,128
Relationship marketing
12,101
Theorie
10,862
Theory
10,642
Emotion
10,426
Philippines
10,218
Markenführung
7,644
Brand management
7,642
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6,756
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6,729
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6,660
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6,408
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5,779
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5,763
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5,437
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5,055
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5,019
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5,017
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4,552
Internet marketing
4,525
Einzelhandel
4,435
Retail trade
4,334
Brand
4,267
Markenartikel
4,260
Experiment
4,030
Electronic Commerce
4,003
E-commerce
3,873
Werbewirkung
3,701
Advertising effects
3,661
Verbraucherverhalten
3,565
Indien
3,183
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3,172
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6,324
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1,709
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1,047
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605
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518
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337
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296
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Han, Heesup
115
Belk, Russell W.
110
Mattila, Anna S.
97
Grunert, Klaus G.
92
Lusk, Jayson L.
83
Phau, Ian
83
Huber, Frank
80
Gierl, Heribert
78
Bauer, Hans H.
77
Herrmann, Andreas
76
Usman, Osly
76
Sheth, Jagdish N.
74
Wiedmann, Klaus-Peter
73
Grewal, Dhruv
69
Khare, Arpita
69
Bagozzi, Richard P.
67
Dwivedi, Yogesh Kumar
67
Loureiro, Sandra Maria Correia
67
Nayga, Rodolfo M.
66
Septianto, Felix
66
Stavins, Joanna
65
Agarwal, Sumit
64
Foxall, Gordon R.
63
Wansink, Brian
63
Paul, Justin
59
Jang, Soocheong
57
Janssen, Maarten C. W.
56
Laroche, Michel
55
Verhoef, Peter C.
55
Ko, Eunju
54
Pelsmacker, Patrick de
54
Chintagunta, Pradeep K.
53
Warlop, Luk
53
Walsh, Gianfranco
52
Thøgersen, John
51
Cherchye, Laurens
50
Hollebeek, Linda D.
50
Krishna, Aradhna
50
Rajagopal
50
Rock, Bram de
49
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National Bureau of Economic Research
506
Springer Fachmedien Wiesbaden
86
OECD
44
American Marketing Association
34
International Energy Agency
30
IGI Global
28
Information Resources Management Association
23
Verlag Dr. Kovač
20
Books on Demand GmbH <Norderstedt>
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Institut für Demoskopie Allensbach
18
Edward Elgar Publishing
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Nordic Council of Ministers
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Friedrich-Schiller-Universität Jena
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INSEAD
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Universität Mannheim
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RWTH Aachen
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Österreichisches Institut für Wirtschaftsforschung
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Christian-Albrechts-Universität zu Kiel
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
10
Deutscher Dialogmarketing Verband
9
Gesellschaft für Konsum-, Markt- und Absatzforschung
9
Nomos Verlagsgesellschaft
9
Axel-Springer-Verlag
8
Centro studi investimenti sociali
8
European University Institute / Department of Economics
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Europäische Kommission / Gemeinsame Forschungsstelle
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Robert Schuman Centre for Advanced Studies
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Center for Economic Research <Tilburg>
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Erasmus Research Institute of Management
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Organisation for Economic Co-operation and Development
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Weltwirtschaftsforum
7
Center of Market Oriented Product and Production Management
6
Deutschland / Bundeswehr / Universität Hamburg
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6
Findomestic Banca <Florenz>
6
Helmut-Schmidt-Universität
6
Peter Lang GmbH
6
Schweiz / Bundesamt für Statistik
6
Trinity College Dublin / Department of Economics
6
Universitat Pompeu Fabra / Departament d'Economia i Empresa
6
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Journal of business research : JBR
1,977
Journal of retailing and consumer services
1,929
International journal of consumer studies
761
International journal of hospitality management
723
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
505
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
392
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
The journal of brand management : an international journal
355
European journal of marketing : EJM
347
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
329
Journal of international consumer marketing
319
Journal of travel and tourism marketing
316
Journal of marketing management : MM
307
Journal of retailing
303
Cogent business & management
297
Journal of marketing communications
295
International journal of retail & distribution management
292
Journal of fashion marketing and management
292
Marketing letters : a journal of research in marketing
292
Tourism management : research, policies, practice
292
Journal of marketing
290
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
The international review of retail, distribution and consumer research
289
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
SpringerLink / Bücher
282
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Journal of the Academy of Marketing Science
266
International journal of contemporary hospitality management
261
Technological forecasting & social change : an international journal
261
Journal of business ethics : JOBE
259
The journal of services marketing
259
Journal of economic psychology : research in economic psychology and behavioral economics
253
Journal of hospitality marketing & management
245
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ECONIS (ZBW)
78,504
EconStor
541
OLC EcoSci
43
RePEc
20
USB Cologne (EcoSocSci)
19
BASE
3
ArchiDok
3
USB Cologne (business full texts)
1
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1
The effect of self-checkout quality on customer satisfaction and
repatronage
in a retail context
Fernandes, Teresa
;
Pedroso, Rui
- In:
Service business
11
(
2017
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
Saved in:
2
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
3
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
4
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
5
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
6
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
7
The impact of the emotional and functional component of the customer experience on the company-customer relationship in hedonic and utilitarian service contexts
Claeys, Christel
;
Roozen, Irene
- In:
Review of business and economic literature
58
(
2013
)
3
,
pp. 260-284
Persistent link: https://www.econbiz.de/10010409180
Saved in:
8
Role of consumption emotions mediate perceived service fairness to the service satisfaction and its impact on customers' behavioral intentions
Ebrahimi, Abolghasem
;
Abbasi, Abbas
;
Khalifeh, Mohtaba
; …
- In:
ASEAN marketing journal : Association of Southeast …
8
(
2016
)
1
,
pp. 54-65
Persistent link: https://www.econbiz.de/10011672369
Saved in:
9
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
10
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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