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23
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Kim, Kyungmin
9
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3
Kim, Kawon
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Kim, Kyungah
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Baker, Melissa A.
2
Kim, Jooyoung
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Kim, Min Gyung
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International journal of hospitality management
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Cornell hospitality quarterly : CQ
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Energy economics
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Journal of hospitality marketing & management
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The journal of services marketing
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Economic theory
1
International journal of contemporary hospitality management
1
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1
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
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ECONIS (ZBW)
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1
The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin
;
Mattila, Anna S.
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
Saved in:
2
Negative effects of perceived crowding on travelers' identification with cruise brand
Hyun, Sunghyup Sean
;
Kim, Kyungmin
- In:
Journal of travel and tourism marketing
32
(
2015
)
3/4
,
pp. 241-259
Persistent link: https://www.econbiz.de/10011312578
Saved in:
3
How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
4
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
5
The relationship between consumer complaining behavior and service recovery : an integrative review
Kim, Kyungmin
;
Wang, Chenya
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
22
(
2010
)
7
,
pp. 975-991
Persistent link: https://www.econbiz.de/10008749350
Saved in:
6
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
Saved in:
7
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
8
Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini
;
Park, Oun-Joung
;
Ryu, Jong-Hyun
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
Saved in:
9
Special issue: communication and persuasion
Kim, Kyungmin
(
ed.
);
Zapechelnyuk, Andriy
(
ed.
)
-
2021
Persistent link: https://www.econbiz.de/10012663400
Saved in:
10
Effects of visual cues and social density on beverage consumption : a field experiment in a bar
Kim, Min Gyung
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 182-194
Persistent link: https://www.econbiz.de/10013256789
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