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Managing customer citizenship behaviour : the moderating roles of employee responsiveness and organizational reassurance
Tung, Vincent Wing Sun; Chen, Po-Ju; Schuckert, Markus - In: Tourism management : research, policies, practice 59 (2017), pp. 23-35
Persistent link: https://www.econbiz.de/10011642550
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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun; Tse, Serene Wai Tsz - In: Journal of travel and tourism marketing 40 (2023) 1, pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
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Understanding residents' attitudes towards tourists : connecting stereotypes, emotions and behaviours
Tse, Serene Wai Tsz; Tung, Vincent Wing Sun - In: Tourism management : research, policies, practice 89 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013325951
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Presentation formats of policy statements on hotel websites and privacy concerns : a multimedia learning theory perspective
Lee, Hee Andy; Au, Norman; Law, Rob - In: Journal of hospitality & tourism research : JHTR ; the … 37 (2013) 4, pp. 470-489
Persistent link: https://www.econbiz.de/10010206606
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Do customers share the same perspective? : a study on online OTAs ratings versus user ratings of Hong Kong hotels
Leung, Rosanna; Au, Norman; Liu, Jianwei; Law, Chun … - In: Journal of vacation marketing : an international journal 24 (2018) 2, pp. 103-117
Persistent link: https://www.econbiz.de/10011876140