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Sensemaking and negative emotion sharing : perceived listener reactions as interpersonal cues driving workplace outcomes
Kueny, Clair A. Reynolds; Shoss, Mindy - In: Journal of business and psychology 36 (2021) 3, pp. 461-478
Persistent link: https://www.econbiz.de/10012545849
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The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian; Li, Minglong; Bai, Billy; Wang, Ning; Li, … - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
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Emotional culture of joy and happiness at work as a facet of wellbeing : a mediation of psychological safety and relational attachment
Aboramadan, Mohammed; Kundi, Yasir Mansoor - In: Personnel review 52 (2023) 9, pp. 2133-2152
Persistent link: https://www.econbiz.de/10014428570
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The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus; Esmaeilikia, Mahsa - In: European journal of marketing 57 (2023) 12, pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
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Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.; Ryan, Liam C.; Nelson, Courtney A. - In: Journal of personnel psychology 15 (2016) 3, pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
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Relational models and engagement : an attachment theory perspective
Byrne, Zinta S.; Albert, Lumina; Manning, Steven; … - In: Journal of managerial psychology 32 (2017) 1, pp. 30-44
Persistent link: https://www.econbiz.de/10011694642
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Buddhist psychology : selected insights, benefits, and research agenda for consumer psychology
Mick, David Glen - In: Journal of consumer psychology : JCP : the official … 27 (2017) 1, pp. 117-132
Persistent link: https://www.econbiz.de/10011771844
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Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
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When psychological ownership nurtures satisfaction : a tripartite attitude theory and psychological ownership theory perspective
Jakada, Muhammad Bello; Kurawa, Najib Sabo; Rabi'u, Aliyu; … - In: Rajagiri management journal 16 (2022) 3, pp. 193-212
Purpose: Drawing from tripartite theory of attitude, this study examined whether interaction effect of psychological ownership (cognitive component) changes the nature of the relationship between job satisfaction (affect component) and job performance (behavioral component) toward a higher or...
Persistent link: https://www.econbiz.de/10013411502
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Handling counterproductive behavior caused by customer misbehavior during a pandemic : integrating personal and organizational perspectives
Tan Vo Thanh; Nguyen Phong Nguyen; Le Phuong Thi Ngo; … - In: International journal of hospitality management 107 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10014227659