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UnivQual : a holistic scale to...
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Konsumentenverhalten
Spain
28
Quality management
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Dienstleistungsqualität
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Marimon, Frederic
5
Llach, Josep
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Mas-Machuca, Marta
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Vila-Brunet, Neus
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Akhmedova, Anna
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Alonso-Almeida, María del Mar
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European management journal
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of market research : JMRS ; the journal of the Market Research Society
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International journal of quality & reliability management
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Total quality management & business excellence
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ECONIS (ZBW)
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1
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
2
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
Saved in:
3
Contextual effect of online second-hand shoppers' loyalty : a vendor comparison
Vila-Brunet, Neus
;
Llach, Josep
- In:
International journal of internet marketing and …
18
(
2023
)
4
,
pp. 389-409
Persistent link: https://www.econbiz.de/10014318357
Saved in:
4
Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Llach, Josep
;
Vila-Brunet, Neus
;
Manresa, Alba
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2064-2082
Persistent link: https://www.econbiz.de/10014429660
Saved in:
5
Factors influencing popularity of branded content in Facebook fan pages
Sabate, Ferran
;
Berbegal-Mirabent, Jasmina
;
Cañabate, …
- In:
European management journal
32
(
2014
)
6
,
pp. 1001-1011
Persistent link: https://www.econbiz.de/10010432110
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6
Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic
;
Vidgen, Richard
;
Barnes, Stuart
; …
- In:
International journal of market research : JMRS ; the …
52
(
2010
)
1
,
pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
Saved in:
7
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
8
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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