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Profitability of SST options: efficiency gains through the implementation of self-service technologies
Schröder, Thomas F. (contributor) - 2007
Persistent link: https://www.econbiz.de/10003717552
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Encouraging existing customers to switch to self-service technologies : put a little fun in their lives
Curran, James M.; Meuter, Matthew L. - In: Journal of marketing theory and practice 15 (2007) 4, pp. 283-298
Persistent link: https://www.econbiz.de/10003745481
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Toward a conceptualization of customer productivity : the customer's perspective on transforming customer labor into customer outcomes using technology-based self-service options
Anitsal, Ismet; Schumann, David W. - In: Journal of marketing theory and practice 15 (2007) 4, pp. 349-363
Persistent link: https://www.econbiz.de/10003745498
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Self-service systems : quality dimensions and users' profiles
Gurău, Călin - In: Cases on managing e-services, (pp. 48-59). 2009
Persistent link: https://www.econbiz.de/10003769489
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Wer geht noch an die Theke? : Ergebnisse einer Verbraucherstudie zu SB-Fleisch
Schulze, Birgit; Spiller, Achim - In: Agrar- und Ernährungswirtschaft im Umbruch : 47. …, (pp. 19-28). 2008
Persistent link: https://www.econbiz.de/10003771077
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Consumer views of self-service technologies
Cunningham, Lawrence F.; Young, Clifford E.; Gerlach, … - In: The service industries journal 28 (2008) 5/6, pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
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Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.; Dabholkar, Pratibha A.; Frambach, … - In: Journal of service research : JSR 11 (2008/09) 2, pp. 107-123
Persistent link: https://www.econbiz.de/10003776093