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Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus; Mattsson, Jan - In: Journal of retailing and consumer services 27 (2015), pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
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Intentions as indicators of the future of customer relationships: an Internet marketing application
Söderlund, Magnus - In: Managing customer relationships on the Internet, (pp. 121-136). 2006
Persistent link: https://www.econbiz.de/10003242397
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Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus - In: The international review of retail, distribution and … 29 (2019) 3, pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
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Other customers in the retail environment and their impact on the customer’s evaluations of the retailer
Söderlund, Magnus - In: Journal of retailing and consumer services 18 (2011) 3, pp. 174-182
Persistent link: https://www.econbiz.de/10009158892
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Service robots with (perceived) theory of mind : an examination of humans' reactions
Söderlund, Magnus - In: Journal of retailing and consumer services 67 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013364466
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What is it like to be idle versus busy for a service machine?
Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248
Persistent link: https://www.econbiz.de/10014291855
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"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Söderlund, Magnus - In: The international review of retail, distribution and … 34 (2024) 2, pp. 228-250
Persistent link: https://www.econbiz.de/10014559025
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When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus - In: Journal of retailing and consumer services 64 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
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Customer satisfaction and links to customer profitability : an empirical examination of the association between attitudes and behavior
Söderlund, Magnus; Vilgon, Mats - 1999
Persistent link: https://www.econbiz.de/10001514914
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Influencing consumers to choose environment friendly offerings : evidence from field experiments
Kristensson, Per; Wästlund, Erik; Söderlund, Magnus - In: Journal of business research : JBR 76 (2017), pp. 89-97
Persistent link: https://www.econbiz.de/10011712562