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Will you choose a low-rating hotel that offers promotions? : insights from the prospect theory
Han, Wenjia; Bai, Billy; Raab, Carola; Shum, Cass; … - In: Journal of travel and tourism marketing 41 (2024) 3, pp. 418-432
Persistent link: https://www.econbiz.de/10014513657
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P2P accommodation motivators and repurchase intention : a comparison of indirect and total effects before and during the COVID-19 pandemic
Jiang, Wen; Shum, Cass; Bai, Billy; Erdem, Mehmet - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 688-709
Persistent link: https://www.econbiz.de/10013327882
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How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen; Shum, Cass; Min, Hyounae; Ding, Ye - In: International journal of hospitality management 110 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014310677