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Examining customer perception and behaviour through social media research : an empirical study of the United Airlines overbooking crisis
Ma, Jie; Tse, Ying Kei; Wang, Xiaojun; Zhang, Minhao - In: Transportation research / E : an international journal 127 (2019), pp. 192-205
Persistent link: https://www.econbiz.de/10012041131
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Being active in online communications : firm responsiveness and customer engagement behaviour
Sheng, Jie - In: Journal of interactive marketing : a quarterly … 46 (2019), pp. 40-51
Persistent link: https://www.econbiz.de/10012107040
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Choosing the right exchange-old-for-new programs for durable goods with a rollover
Xiao, Yongbo - In: European journal of operational research : EJOR 259 (2017) 2, pp. 512-526
Persistent link: https://www.econbiz.de/10011661548
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Immediate sale or stock-up : value of rent-to-own contracts for experience goods
Hu, Chen; Xiao, Yongbo; Li, Jianbin - In: International journal of production research 60 (2022) 5, pp. 1709-1736
Persistent link: https://www.econbiz.de/10013170894
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The psychological effects of academic labeling : the case of class tracks
Feng, Qiang; Wang, Xiaojun - In: Journal of comparative economics : the journal of the … 46 (2018) 2, pp. 568-581
Persistent link: https://www.econbiz.de/10012109399
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Virtual reality marketing : what does it mean to have a 3D experience? : effects of stereopsis on consumer perceptions and marketing outcomes
Kostyk, Alena; Sheng, Jie; Murchie, Andrew; Preston, Stephen - In: Journal of advertising research 64 (2024) 3, pp. 301-318
Persistent link: https://www.econbiz.de/10015071678
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Exploring the reasons for bank-switching behavior in retail banking
Zhao, Cong; Noman, Abu Hanifa Md.; Asiaei, Kaveh - In: International journal of bank marketing 40 (2022) 2, pp. 242-262
Persistent link: https://www.econbiz.de/10013165362
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Bank's service failures and bank customers' switching behavior : does bank reputation matter?
Zhao, Cong; Noman, Abu Hanifa Md.; Hassan, M. Kabir - In: International journal of bank marketing 41 (2023) 3, pp. 550-571
Persistent link: https://www.econbiz.de/10014267105
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To smile or not to smile : the role of facial expression valence on mundane and luxury products premiumness
Zhu, Hong; Zhou, Yayu; Wu, Yening; Wang, Xin - In: Journal of retailing and consumer services 65 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013169669
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Antecedents of customer WOM in glamping : the critical role of original ecology
Lu, Jiandong; Wang, Xiaolei; Dai, Zheng; Chen, Guo; … - In: International journal of hospitality management 95 (2021), pp. 1-16
Persistent link: https://www.econbiz.de/10012547731