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Analysing the drivers of customer happiness at authorized workshops and improving retention

Kumar, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012648882

Effectiveness of electronic service dimensions on consumers' electronic buying behaviour and exploration of different groups

Kumar, Anil; Dash, Manoj Kumar - In: International journal of business innovation and research 9 (2015) 1, pp. 81-99

Persistent link: https://www.econbiz.de/10011506870

Using DEMATEL to construct influential network relation map of consumer decision-making in e-marketplace

Kumar, Anil; Dash, Manoj Kumar - In: International journal of business information systems : … 21 (2016) 1, pp. 48-72

Persistent link: https://www.econbiz.de/10011520248

Factors identification : a model of unplanned multi-generational consumers' electronic purchasing decision

Kumar, Anil; Dash, Manoj Kumar - In: International journal of internet marketing and … 9 (2015) 2, pp. 141-160

Persistent link: https://www.econbiz.de/10011497562

Customer Expectations of Store Attributes : A Study of Organized Retail Outlets in India

Ghosh, Piyali - 2017

The phenomenal growth of retail in India is reflected in the rapid increase in number of supermarkets, departmental stores and hypermarkets in the country. However, this unprecented growth trend has been challenged by the shadow of the current economic slowdown, which has raised a fear of dip in...

Persistent link: https://www.econbiz.de/10012956078

Do altruistic and egoistic values influence consumers' attitudes and purchase intentions towards eco-friendly packaged products? : an empirical investigation

Prakash, Gyan; Choudhary, Sangita; Kumar, Anil; … - In: Journal of retailing and consumer services 50 (2019), pp. 163-169

Persistent link: https://www.econbiz.de/10012114150

Factors identification of online reputation and relationship with trust : a study of generation Y

Gupta, Rashik; Ponnuru, Karteek Ramalinga; Kumar, Anil; … - In: International journal of business information systems : … 26 (2017) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10011856427

E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach

Kumar, Anil; Dash, Manoj Kumar - In: International journal of services and operations management 22 (2015) 3, pp. 287-303

Persistent link: https://www.econbiz.de/10011522590

Measuring and improving customer retention at authorised automobile workshops after free services

Kumar, Anil; Luthra, Sunil; Khandelwal, Dinesh Kumar; … - In: Journal of retailing and consumer services 39 (2017), pp. 93-102

Persistent link: https://www.econbiz.de/10011747730

Using TOPSIS and modified TOPSIS methods for evaluating the competitive advantages of internet shopping malls

Singh, Deepesh Kumar; Dash, Manoj Kumar; Kumar, Anil - In: International journal of business information systems : … 22 (2016) 4, pp. 476-494

Persistent link: https://www.econbiz.de/10011636625