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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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The role of service-dominant logic strategic orientations in driving customer engagement in online retailing
Katsifaraki, Georgia D.; Theodosiou, Marios - In: Journal of interactive marketing 59 (2024) 1, pp. 99-115
Persistent link: https://www.econbiz.de/10014583049
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Identifying residential consumption patterns using data-mining techniques : a large-scale study of smart meter data in Chengdu, China
Kang, Jieyi; Reiner, David M. - 2021
Persistent link: https://www.econbiz.de/10013259446
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Machine learning applications in household-level demand prediction
Zhao, Shuoli; Lai, Yufeng; Ye, Chenglong; Lee, Keehyun - In: Applied economics letters 31 (2024) 1, pp. 5-11
Persistent link: https://www.econbiz.de/10014441963
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Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen; Basu, Amiya K. - In: Services marketing quarterly 35 (2014) 4, pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
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The impact of artificial intelligence on consumers' identity and human skills
Pelău, Corina; Ene, Irina; Pop, Mihai-Ionuț - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 33-45
artificial intelligence in the daily work of individuals and in the relationship between companies and consumers has a great … intelligence, there is a high risk of manipulation of consumers as well as a high degree of dependence on intelligent technologies … the efficiency and fascination with artificial intelligence and the consumers' perception of preserving their self …
Persistent link: https://www.econbiz.de/10012821077
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Can I trust my AI friend? : the role of emotions, feelings of friendship and trust for consumers' information-sharing behavior toward AI
Pelău, Corina; Dabija, Dan Cristian; Stănescu, … - In: Oeconomia Copernicana 15 (2024) 2, pp. 407-433
Persistent link: https://www.econbiz.de/10014635810
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Understanding and improving consumer reactions to service bots
Castelo, Noah; Boegershausen, Johannes; Hildebrand, … - In: Journal of consumer research : JCR ; an … 50 (2023) 4, pp. 848-863
Persistent link: https://www.econbiz.de/10014444213
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71
Persistent link: https://www.econbiz.de/10010504650