We study the value of information on the quality of legal services by analyzing the incentives of litigants to hire high-quality lawyers and the effect of legal representation on the decision-making behaviour of adjudicators.In a setting where adjudicators have reputational concerns and where...

Dass mich die Beendigung von Beziehungen nicht nur in beruflicher, sondern auch in privater Hinsicht stark beschäftigen würde, habe ich zu Beginn meiner Arbeit natürlich nicht gewusst. Die ersten sechs Wochen meiner Schreibphase waren gerade beendet, als mich die Nachricht von Tode meines...

Basically, relationship marketing focuses more on creating customer value through interaction with customers to get information regarding evaluation of customer needs and expectations on an ongoing basis. Interaction with customers must be conducted, because customer involvement can increase...