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Consumer cash withdrawal behaviour : branch networks and online financial innovation
Chen, Heng; Strathearn, Matthew; Voia, Marcel-Christian - 2021 - Last updated: June 17, 2021
Constructing a novel micro-geographic individual-level data set, we study the relevance of shoe-leather costs on cash withdrawals. An unexplored issue in the literature is the consistent estimation of the marginal effect of travel distance on withdrawals when a fraction of unobserved withdrawals...
Persistent link: https://www.econbiz.de/10012546128
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The adoption and use of mobile payment : determinants and relationship with bank access
Song, Ke; Wu, Peizhang; Zou, Sarah - In: China economic review : an international journal 77 (2023), pp. 1-22
Persistent link: https://www.econbiz.de/10014233770
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The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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FinTech adoption in Palestine : bank customers' perspectives
Awwad, Bahaa Sobhi Abde Latif - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10015051069
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Evolving consumer expectations and the future of digital banking
Kasturi, Srini - In: Journal of digital banking 8 (2023) 1, pp. 37-48
Persistent link: https://www.econbiz.de/10014364590
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FinTechs as service innovators : understanding the service innovation stack
Riikkinen, Mikko; Saraniemi, Saila; Still, Kaisa - In: International journal of e-business research : an … 15 (2019) 1, pp. 20-37
Persistent link: https://www.econbiz.de/10011996841
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US banks need a new approach to customer experience
Jiménez, Alex - In: Journal of digital banking 7 (2023) 3, pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
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FinTech and the customer experience : how to embrace change in macedonian banking industry?
Hristova, Snezhana; Stevčevska-Srbinoska, Dušica; … - In: AICEI proceedings 17 (2022), pp. 208-216
FinTech, while from a banking sector perspective, we demonstrate how banks can better integrate FinTech and customer … banking industry and we explore how FinTech is reshaping the financial services market. Moreover, we assess if and … more evidence on the current trends, problems and opportunities offered by FinTech to the banking sector and the possible …
Persistent link: https://www.econbiz.de/10014229915
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Explaining the interplay between merchant acceptance and consumer adoption in two-sided markets for payment methods
Huynh, Kim P.; Nicholls, Gradon; Shcherbakov, Oleksandr - 2019
estimate a structural two-sided model of a payment choice. We exploit a unique dataset consisting of the Bank of Canada …
Persistent link: https://www.econbiz.de/10012058945
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Bank misconduct and online lending
Bertsch, Christoph; Hull, Isaiah; Qi, Yingjie; Zhang, Xin - In: Journal of banking & finance 116 (2020), pp. 1-23
Persistent link: https://www.econbiz.de/10012489206