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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
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Do women perceive incivility from men as selective? : examining main effects, coping responses, and boundary conditions
Lopez-Alvarez, Grisel; Cardador, M. Teresa; Restubog, Simon - In: Human resource management 63 (2024) 3, pp. 517-532
Persistent link: https://www.econbiz.de/10014543789
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Status and nonstatus consumers' attitudes toward foreign and domestic luxury brands of underwear
Lee, Wai Jin; Phau, Ian; Roy, Rajat - In: Journal of international consumer marketing 24 (2012) 1/2, pp. 43-56
Persistent link: https://www.econbiz.de/10009545352
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"Bonds" or "Calvin Klein" Down-under : consumer ethnocentric and brand country origin effects towards men's underwear
Lee, Wai Jin; Phau, Ian; Roy, Rajat - In: Journal of fashion marketing and management 17 (2013) 1, pp. 65-84
Persistent link: https://www.econbiz.de/10009732062
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Can Islam and status consumption live together in the house of fashion clothing?
O’Cass, Aron; Lee, Wai Jin; Siahtiri, Vida - In: Journal of fashion marketing and management 17 (2013) 4, pp. 440-459
Persistent link: https://www.econbiz.de/10010198000
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Why doesn't our branding pay off : optimising the effects of branding through innovation
Lee, Wai Jin; O'Cass, Aron; Sok, Phyra - In: European journal of marketing : EJM 50 (2016) 3/4, pp. 509-529
Persistent link: https://www.econbiz.de/10011574456
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Unpacking brand management superiority : examining the interplay of brand management capability, brand orientation and formalisation
Lee, Wai Jin; O'Cass, Aron; Sok, Phyra - In: European journal of marketing : EJM 51 (2017) 1, pp. 177-199
Persistent link: https://www.econbiz.de/10011626461
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How do materialists choose prominent brands in emerging markets?
Siahtiri, Vida; Lee, Wai Jin - In: Journal of retailing and consumer services 46 (2019), pp. 133-138
Persistent link: https://www.econbiz.de/10011980815
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A self-verification perspective on customer mistreatment and customer-directed organizational citizenship behaviors
Amarnani, Rajiv K.; Restubog, Simon Lloyd D.; Shao, Ruodan - In: Journal of organizational behavior : OB ; the … 43 (2022) 5, pp. 912-931
Persistent link: https://www.econbiz.de/10013279623
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Beyond tit-for-tat : theorizing divergent employee reactions to customer mistreatment
Amarnani, Rajiv K.; Bordia, Prashant; Restubog, Simon … - In: Group & organization management : an international journal 44 (2019) 4, pp. 687-717
Persistent link: https://www.econbiz.de/10012160147