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The effect of trust in system reliability on the intention to adopt online accounting systems
Greenberg, Robert; Li, Wei; Wong-On-Wing, Bernard - In: International journal of accounting and information … 20 (2012) 4, pp. 363-376
Persistent link: https://www.econbiz.de/10009670230
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A survey of consumer information privacy from the accounting information systems perspective
Kauffman, Robert J.; Lee, Yong J.; Prosch, Marylin; … - In: The journal of information systems : JIS ; a semiannual … 25 (2011) 2, pp. 47-79
Persistent link: https://www.econbiz.de/10009408522
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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An assessment of the impact of self-service technology (SST) on firm performance : case study of a bank in Zimbabwe (2009-13)
Mazana, Reginald; Rupere, Taurayi; Kabanda, Gabriel - In: Journal of payments strategy & systems 10 (2016) 1, pp. 96-112
Persistent link: https://www.econbiz.de/10011566583
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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Understanding consumer' resistance to pay with cryptocurrency in the sharing economy : a hybrid SEM-fsQCA approach
Loh, Xiu-Ming; Lee, Voon-Hsien; Leong, Lai-Ying; Eugene … - In: Journal of business research : JBR 159 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014287613
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Managing customer profits : the power of habits
Shah, Denish; Kumar, V.; Kim, Kihyun Hannah - In: Journal of marketing research : JMR 51 (2014) 6, pp. 726-741
Persistent link: https://www.econbiz.de/10010471020
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How do customers respond to increased service quality competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Manufacturing & service operations management : M & SOM 18 (2016) 4, pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
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The moderating roles of status of B2B evaluator and dependence in the switching costs : switching intentions : performance causal chain in Korea
Ha, Hong Youl - In: Asia Pacific business review 23 (2017) 3, pp. 420-437
Persistent link: https://www.econbiz.de/10012153983
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Customer-based brand equity and firms' performance in the telecom industry
Buzdar, Muhammad Farooq; Janjua, Saquib Yusaf; … - In: International journal of services and operations management 25 (2016) 3, pp. 334-346
Persistent link: https://www.econbiz.de/10011636519