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Konsumentenverhalten
Service quality
21,446
Tourism
20,824
Dienstleistungsqualität
20,529
Tourismus
20,519
Tourism industry
7,723
Tourismuswirtschaft
7,722
Customer satisfaction
6,853
Kundenzufriedenheit
6,637
Consumer behaviour
5,399
Relationship marketing
4,164
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4,141
Urlaubsverhalten
3,761
Holiday behaviour
3,758
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3,318
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3,193
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2,587
Quality management
2,551
Wirtschaftsprüfung
2,450
Financial audit
2,448
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2,408
Tourism marketing
2,401
tourism
2,355
Krankenhaus
2,264
Hospital
2,262
Welt
2,174
World
2,170
USA
1,961
United States
1,920
Theorie
1,894
Theory
1,893
Deutschland
1,837
International tourism
1,669
Internationaler Tourismus
1,667
Germany
1,661
Health care
1,623
Tourism policy
1,574
Tourismuspolitik
1,572
Hotel industry
1,566
Gesundheitsversorgung
1,564
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Sammelwerk
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Han, Heesup
43
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
19
Law, Chun Hung Roberts
15
McColl-Kennedy, Janet R.
15
Prayag, Girish
15
Gursoy, Dogan
14
Jang, Soocheong
14
Line, Nathaniel D.
14
Wong, IpKin Anthony
14
Balaji, M. S.
13
Hyun, Sunghyup Sean
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Miao, Li
12
Prybutok, Victor R.
12
Rather, Raouf Ahmad
12
Gustafsson, Anders
11
Hanks, Lydia
11
Propper, Carol
11
Qu, Hailin
11
So, Kevin Kam Fung
11
Taheri, Babak
11
Woodside, Arch G.
11
Wu, Luorong
11
Carlson, Jamie
10
Hollebeek, Linda D.
10
Kim, Seongseop
10
Lehto, Xinran Y.
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Chung, Namho
9
Hsu, Cathy H. C.
9
Hwang, Jinsoo
9
Loureiro, Sandra Maria Correia
9
Park, Jungkun
9
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National Bureau of Economic Research
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World Tourism Organization
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Akademia Ekonomiczna Imienia Karola Adamieckiego w Katowicach
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Behavior in Tourism Symposium <2011, Bruneck>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Econ Consult, Wirtschafts- und Sozialwissenschaftliche Beratungsgesellschaft <Köln>
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Global Islamic Marketing Conference <13., 2022, Istanbul>
1
IGI Global
1
Information Resources Management Association
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Halal Development <1., 2020, Malang>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nurdeng Deuraseh
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RegioPlan-Consulting <Wien>
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Umeå universitet
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Uniwersytet Pedagogiczny im. Komisji Edukacji Narodowej w Krakowie
1
Wirtschaftskammer Niederösterreich
1
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Journal of retailing and consumer services
243
International journal of hospitality management
221
Journal of business research : JBR
138
Journal of travel and tourism marketing
134
Tourism management : research, policies, practice
117
The journal of services marketing
107
International journal of contemporary hospitality management
99
Journal of hospitality marketing & management
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
82
The service industries journal
70
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
69
Services marketing quarterly
66
Tourism management perspectives : TMP
61
Cogent business & management
54
Journal of service research : JSR
47
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Tourism economics : the business and finance of tourism and recreation
35
Asia Pacific journal of marketing and logistics
33
Journal of service management
33
Journal of Islamic marketing
32
Tourism analysis : an interdisciplinary tourism & hospitality journal
32
Journal of vacation marketing
30
Psychology & marketing
30
Journal of air transport management
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
Journal of hospitality and tourism insights
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
The TQM journal : the international review of organizational improvement
27
European journal of marketing : EJM
25
International journal of services, economics and management
25
Journal of service research
25
Journal of destination marketing & management
23
Journal of strategic marketing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Tourism review
22
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ECONIS (ZBW)
5,292
EconStor
3
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1
Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna
- In:
International journal of business innovation and research
18
(
2019
)
1
,
pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
Saved in:
2
Hospitality servicescapes seen by visually impaired travelers
Raissova, Alma
- In:
Marketing places and spaces
,
(pp. 107-120)
.
2015
Persistent link: https://www.econbiz.de/10011441061
Saved in:
3
Consumer complaining behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
4
Which hotel services really matter to Muslim travelers? : developing and validating a multidimensional-continuum scale
Papastathopoulos, Avraam
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185228
Saved in:
5
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid
;
Hammami, Samiha Mjahed
;
Veríssimo, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Saved in:
6
Consumers' perceptions of circular economy in the hotel industry : evidence from Portugal
Julião, Jorge
;
Gaspar, Marcelo Calvete
;
Alemão, Clarisse
- In:
International journal of integrated supply management : …
13
(
2020
)
2/3
,
pp. 192-209
Persistent link: https://www.econbiz.de/10012252687
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
9
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
10
Customers' perceptions of value in relation to hotels in Gauteng, South Africa
Ntimane, Vongani
;
Tichaawa, Tembi Maloney
- In:
Acta Universitatis Danubius / Oeconomica
13
(
2017
)
2
,
pp. 17-30
Persistent link: https://www.econbiz.de/10011960943
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