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Impact of online consumer revi...
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Konsumentenverhalten
Internet
21,844
Customer satisfaction
15,530
Kundenzufriedenheit
13,874
Online-Marketing
13,127
Internet marketing
13,112
Consumer behaviour
11,360
Relationship marketing
7,308
Beziehungsmarketing
7,232
Electronic Commerce
7,160
Social Web
7,065
Social web
7,062
Service quality
6,974
Dienstleistungsqualität
6,785
E-commerce
6,598
Online-Handel
3,680
Online retailing
3,678
Deutschland
2,954
Germany
2,705
Theorie
2,524
Theory
2,463
Quality
2,452
Viral marketing
2,352
Virales Marketing
2,346
Brand management
2,332
Markenführung
2,307
Werbewirkung
2,202
Advertising effects
2,194
USA
2,166
United States
2,040
Advertising
2,039
Werbung
2,010
Welt
1,980
World
1,944
quality
1,926
Brand image
1,620
Markenimage
1,608
Marketingmanagement
1,592
Marketing management
1,577
Informationstechnik
1,481
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Undetermined
5,825
Free
2,011
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Article
9,304
Book / Working Paper
1,722
Journal
4
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8,888
Aufsatz in Zeitschrift
8,888
Aufsatz im Buch
396
Book section
396
Graue Literatur
313
Non-commercial literature
313
Working Paper
230
Arbeitspapier
225
Hochschulschrift
193
Thesis
130
Conference paper
98
Konferenzbeitrag
98
Collection of articles of several authors
61
Sammelwerk
61
Aufsatzsammlung
60
Konferenzschrift
41
Collection of articles written by one author
17
Sammlung
17
Conference proceedings
13
Case study
10
Fallstudie
10
Bibliografie enthalten
9
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9
Ratgeber
8
Amtsdruckschrift
6
Government document
6
Guidebook
6
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6
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6
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4
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4
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4
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2
Glossar enthalten
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2
Statistics
2
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2
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1
Company information
1
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English
10,700
German
321
French
10
Polish
2
Czech
1
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Han, Heesup
55
Mattila, Anna S.
30
Usman, Osly
29
Bilgihan, Anil
21
Dwivedi, Yogesh Kumar
20
Law, Chun Hung Roberts
20
Loureiro, Sandra Maria Correia
19
Wong, IpKin Anthony
19
Wu, Luorong
18
Bauer, Hans H.
17
Filieri, Raffaele
17
Jang, Soocheong
17
Prentice, Catherine
17
Quach, Sara
17
Verhoef, Peter C.
17
Balaji, M. S.
16
Ghose, Anindya
16
Hollebeek, Linda D.
16
Prayag, Girish
16
Sreejesh, S.
16
Hyun, Sunghyup Sean
15
Klaus, Philipp
15
Gustafsson, Anders
14
Rather, Raouf Ahmad
14
Rita, Paulo
14
Aksoy, Lerzan
13
Grewal, Dhruv
13
Ko, Eunju
13
Prashar, Sanjeev
13
Prybutok, Victor R.
13
Söderlund, Magnus
13
Bang, Nguyen
12
Huber, Frank
12
Mittal, Vikas
12
Park, Jungkun
12
Rana, Nripendra P.
12
Sparks, Beverley
12
Ahn, Jiseon
11
Akram, Umair
11
Amin, Muslim
11
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American Marketing Association
9
Deutscher Dialogmarketing Verband
9
Springer Fachmedien Wiesbaden
9
National Bureau of Economic Research
8
Information Resources Management Association
6
IGI Global
5
RWTH Aachen
4
Technische Universität Braunschweig
3
Universität Mannheim
3
AMA Summer Academic Conference <2023, San Francisco, Calif.>
2
Erasmus Research Institute of Management
2
Fördergesellschaft Marketing an der Universität Augsburg
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
OECD
2
University of Madras / Department of Commerce
2
AMA Summer Academic Conference <2019, Chicago, Ill.>
1
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2021, Online>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
Akademie für Technikfolgenabschätzung in Baden-Württemberg
1
Allgemeine Gesellschaft für Philosophie in Deutschland
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Association of National Advertisers
1
Bauhaus-Universität Weimar / Institut für Europäische Urbanistik
1
Campus Verlag
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost / Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Digital Marketing & eCommerce Conference <3., 2022, Barcelona>
1
Digital Marketing & eCommerce Conference <4., 2023, Barcelona>
1
Ekonomski Institut Zagreb
1
Eric Cuvillier <Firma>
1
European University Institute / Department of Economics
1
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Published in...
All
Journal of retailing and consumer services
462
Journal of business research : JBR
348
International journal of hospitality management
249
International journal of internet marketing and advertising : IJIMA
143
Cogent business & management
112
Journal of hospitality marketing & management
112
The journal of services marketing
110
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
105
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
96
International journal of electronic marketing and retailing : IJEMR
92
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
88
Tourism management : research, policies, practice
85
Psychology & marketing
83
Journal of marketing communications
80
Journal of internet commerce
77
International journal of advertising : the review of marketing communications
76
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
74
Asia Pacific journal of marketing and logistics
71
The journal of product & brand management
65
Journal of promotion management : innovations in planning and applied research
64
Journal of strategic marketing
62
Services marketing quarterly
61
The service industries journal
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
59
Marketing intelligence & planning
58
Electronic commerce research
56
International journal of business information systems : IJBIS
55
International journal of consumer studies
53
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
European journal of marketing : EJM
51
Journal of the Academy of Marketing Science
51
Service business
49
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
46
Journal of service management
46
The journal of brand management : an international journal
46
International journal of retail & distribution management
45
Journal of marketing
45
Journal of retailing
45
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Source
All
ECONIS (ZBW)
11,022
EconStor
7
USB Cologne (EcoSocSci)
1
Showing
1
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10
of
11,030
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date (oldest first)
1
The influence of online
ratings
and
reviews
on hotel booking consideration
Gavilan, Diana
;
Avello, Maria
;
Martinez-Navarro, Gema
- In:
Tourism management : research, policies, practice
66
(
2018
),
pp. 53-61
Persistent link: https://www.econbiz.de/10011813809
Saved in:
2
Physician rating websites and use or non-use of a physician after reading these
reviews
Fogel, Joshua
;
Wahba, Viviane
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
2
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012519981
Saved in:
3
Website adoption for agritourism companies : key features and perceptions of customers
Angioni, Margherita
;
Musso, Fabio
- In:
International journal of applied behavioral economics : …
7
(
2018
)
4
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011941372
Saved in:
4
Inconsistent behavior in online consumer
reviews
: the effects of hotel attribute
ratings
on location
Mellinas, Juan Pedro
;
Nicolau, Juan L.
;
Park, Sangwon
- In:
Tourism management : research, policies, practice
71
(
2019
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011987953
Saved in:
5
The impact of banks adoption of multi-channels mix on the
internet
banking service encounter
quality
: the case of Arab Middle East region
Migdadi, Yazan Khalid Abed-Allah
;
Omary, Ola Maher Al.
- In:
International journal of services and standards
12
(
2017
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10011874861
Saved in:
6
The antecedents of brand loyalty : a meta-analysis study
Wu, Wann-Yih
;
Anridho, Nadia
- In:
International journal of services and standards
11
(
2016
)
3
,
pp. 242-260
Persistent link: https://www.econbiz.de/10011641312
Saved in:
7
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
8
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
9
Comparing mobile and
Internet
adoption factors of loyalty and satisfaction with online shopping consumers
Amoroso, Donald L.
;
Ogawa, Mikako
- In:
International journal of e-business research : an …
9
(
2013
)
2
,
pp. 24-45
Persistent link: https://www.econbiz.de/10009793135
Saved in:
10
Spanish
internet
users and tourism : analysis of online tourist behaviour among experienced users
Garrido-Pintado, Pablo
- In:
Enlightening tourism : ET ; a pathmaking journal
3
(
2013
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10010337182
Saved in:
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