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What determines behavioural intention in health services? : a four-stage loyalty model

George, Ajimon; Sahadevan, Jobin - In: Rajagiri management journal 18 (2024) 2, pp. 180-197

Purpose - This study aims to deal with the paucity of studies in the stages of the development of loyalty behaviour of customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel quality and technical quality) and also...

Persistent link: https://www.econbiz.de/10014493916

Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China

Miao, Rui; Zhang, Hui; Wu, Qi; Zhang, Jie; Jiang, Zhibin - In: International journal of production research 58 (2020) 2, pp. 577-596

Persistent link: https://www.econbiz.de/10012193981

Antecedents of patient trust in health-care insurers

Gabay, Gillie; Moore, Dahlia - In: Services marketing quarterly 36 (2015) 1, pp. 77-93

Persistent link: https://www.econbiz.de/10010520733

Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...

Rather, Raouf Ahmad; Shehnaz Tehseen; Itoo, Murtaza Hassan - In: Journal of global scholars of marketing science : … 29 (2019) 2, pp. 196-217

Persistent link: https://www.econbiz.de/10012257893

The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Persistent link: https://www.econbiz.de/10014442307

A meta-analysis of the determinants of patient satisfaction and loyalty

Olesen, Karin; Bathula, Hanoku - In: Health marketing quarterly 39 (2022) 2, pp. 191-210

Persistent link: https://www.econbiz.de/10013357112

Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development

Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504

Persistent link: https://www.econbiz.de/10010127364

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011598293

SEM of service quality to predict overall patient satisfaction in medical clinics : a case study

Johnson, Dana M.; Russell, Roberta S. - In: Quality management journal : QMJ 22 (2015) 4, pp. 18-36

Persistent link: https://www.econbiz.de/10011384434

Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach

Verma, Prachi; Kumar, Satinder; Sharma, Sanjeev Kumar - In: Benchmarking : an international journal 29 (2022) 1, pp. 22-46

Persistent link: https://www.econbiz.de/10012990491

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