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Qualitätsvergleich deutscher Krankenhäuser : eine Studie anhand der Daten zur externen vergleichenden Qualitätssicherung
Heller, Christoph - 2009
Die relative Qualität der Leistungen von Krankenhäusern stellt eine wichtige Entscheidungsgröße sowohl für Patienten und niedergelassene Ärzte dar als auch für Krankenhäuser, die Kooperationspartner suchen. Mit der Veröffentlichung der Qualitätsdaten deutscher Krankenhäuser wird ein...
Persistent link: https://www.econbiz.de/10009505081
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Quality and lean health care : a system for assessing and improving the health of healthcare organisations
Dahlgaard, Jens Jörn; Pettersen, Jostein; … - In: Total quality management & business excellence : an … 22 (2011) 6, pp. 673-689
Persistent link: https://www.econbiz.de/10009243130
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Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.; George, Benjamin T. - In: International journal of services and standards 9 (2014) 1, pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.; Latham, John R. - In: Quality management journal : QMJ 22 (2015) 3, pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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Service quality performance measurement management in corporate hospitals using anlytical hierarchy process
Khan, A. Mohamed Riyazh; Prasad, P. N.; Rajamanoharane, Sw. - In: International journal of manufacturing technology and … 26 (2012) 1/4, pp. 196-212
Persistent link: https://www.econbiz.de/10009708416
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Advance mathematical model to study and analyse the effects to total quality management (TQM) and operational flexibility on hospital performance
Alolayyan, Main Naser Fady; Ali, Khairul Anuar Mohd; … - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1371-1393
Persistent link: https://www.econbiz.de/10009411409
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Total quality management and operational flexibility impact on hospitals performce : a structural modelling approach
Main, Naser Alolayyan; Khairul Anuar Mohd Ali; Fazli Idris - In: International journal of productivity and quality … 11 (2013) 2, pp. 212-227
Persistent link: https://www.econbiz.de/10009722006
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The "control tower" approach to optimising complex service delivery performance
Meekings, Alan; Briault, Steve - In: Measuring business excellence : the journal of … 17 (2013) 3, pp. 15-27
Persistent link: https://www.econbiz.de/10010197592
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Kennzahlengestütztes ergebnisorientiertes Qualitätsmanagement im Krankenhaus
Mansky, Thomas; Nimptsch, Ulrike - In: Krankenhausmanagement : Strategien, Konzepte, Methoden, (pp. 528-535). 2013
Persistent link: https://www.econbiz.de/10010204297
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The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali; Main, Naser Alolayyan - In: International journal of services and operations management 15 (2013) 4, pp. 482-506
Persistent link: https://www.econbiz.de/10009786580