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Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei; Hou, Hongli; Ma, Rui; Chen, Haotian; Zhang, Ran; … - In: Technological forecasting & social change : an … 168 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
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Emotional labor in hospitality : positive affective displays in service encounters
Li, Jing; Farber Canziani, Bonnie; Barbieri, Carla - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 2, pp. 242-253
Persistent link: https://www.econbiz.de/10011846887
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The antecedents of patient experience of aesthetic clinic and its impact on revisit intention
Octaviani, Selviana; Antonio, Ferdi; Andy, Andy - In: South African journal of business management 54 (2023) 1, pp. 1-13
Purpose: Aesthetic clinics have expanded dramatically in recent years due to social media trends. This study aims to examine the antecedents of patient experience: product quality, service encounter, servicescape, outcome quality, electronic word of mouth (EWOM) on cognitive experience (CE) and...
Persistent link: https://www.econbiz.de/10014536054
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Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.; Huerta, Timothy R.; Diana, Mark L.; … - In: Health marketing quarterly 30 (2013) 4, pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
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Connecting with prospective medical tourists online : a cross-sectional analysis of private hospital websites promoting medical tourism in India, Malaysia and Thailand
Sedigheh Moghavvemi; Ormond, Meghann; Ghazali Musa; Che … - In: Tourism management : research, policies, practice 58 (2017), pp. 154-163
Persistent link: https://www.econbiz.de/10011634682
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A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users
Hung, Wei-Hsi; Tseng, Chih-Lang; Chang, Fang-Kai; Wu, … - In: Technology analysis & strategic management 35 (2023) 10, pp. 1296-1309
Persistent link: https://www.econbiz.de/10014338552
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Website-centric shopping experience
Míková, Ladislava; Suková, Lenka - In: Achieving Business Competitiveness in a Digital …, (pp. 57-86). 2022
Persistent link: https://www.econbiz.de/10013343549
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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality
Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280
Persistent link: https://www.econbiz.de/10012284631