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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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The impact of quality management on productivity in the hospitality sector
Benavides-Chicón, Carlos Guillermo; Ortega Aguaza, … - In: International journal of hospitality management 42 (2014), pp. 165-173
Persistent link: https://www.econbiz.de/10010410744
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Performance comparison of four triage-based patient flow interventions in the emergency department
He, Yunfei; Lei, Ting; Okudan Kremer, Gül E. - In: International journal of collaborative enterprise : IJCEnt 4 (2014) 1/2, pp. 115-135
Persistent link: https://www.econbiz.de/10010497105
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Hospitality : what is its real value and how many does it really employ?
Quest, Miles; Battersby, David - In: Tourism and hospitality research : the surrey quarterly … 15 (2015) 2, pp. 142-145
Persistent link: https://www.econbiz.de/10011305978
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Deciphering "Islamic hospitality" : developments, challenges and opportunities
Stephenson, Marcus L. - In: Tourism management : research, policies, practice 40 (2014), pp. 155-164
Persistent link: https://www.econbiz.de/10010227020
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Constructing career competency model of hospitality industry employees for career success
Wang, Yao-fen - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 994-1016
Persistent link: https://www.econbiz.de/10010194926
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Methodological approaches to job satisfaction measurement in hospitality firms
Khalilzadeh, Jalayer; Del Chiappa, Giacomo; Jafari, Jafar; … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 865-882
Persistent link: https://www.econbiz.de/10010125920
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Lean management in hotels : where we are and where we might go
Perdomo-Verdecia, Vladimir; Sacristán-Díaz, Macarena; … - In: International journal of hospitality management 104 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013255969
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Value co-creation and perceived value : a customer perspective in the hospitality context
Solakis, Konstantinos; Peña-Vinces, Jesús; … - In: European research on management and business economics 28 (2022) 1, pp. 1-10
Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...
Persistent link: https://www.econbiz.de/10012813648
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Assessing the strategic relevance of organisational capabilities : evidence from Turkish hotels
Köseoglu, Mehmet Ali; Parnell, John A.; Topaloglu, Cafer - In: International journal of management and decision making … 12 (2012/13) 2, pp. 96-120
Persistent link: https://www.econbiz.de/10010211744