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~subject:"Krankenhaus"
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Krankenhaus
Innovationsmanagement
33,770
Innovation management
33,757
Service quality
21,440
Dienstleistungsqualität
20,523
Innovation
19,849
Customer satisfaction
15,265
Qualitätsmanagement
14,471
Quality management
14,425
Kundenzufriedenheit
13,610
Consumer behaviour
7,611
Relationship marketing
7,528
Beziehungsmarketing
7,466
Konsumentenverhalten
7,411
Theorie
5,577
Theory
5,574
Deutschland
4,699
Germany
4,638
Produktentwicklung
3,841
USA
3,773
United States
3,729
New product development
3,587
Unternehmenserfolg
3,526
Firm performance
3,489
SME
3,235
KMU
3,232
Technischer Fortschritt
3,119
Technological change
3,063
Wissensmanagement
2,869
Knowledge management
2,852
Wirtschaftsprüfung
2,633
Financial audit
2,631
Strategisches Management
2,515
Strategic management
2,382
Wissenstransfer
2,381
Knowledge transfer
2,380
Product quality
2,339
Produktqualität
2,318
Hospital
2,282
Industrie
2,260
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Online availability
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Undetermined
915
Free
535
Type of publication
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Article
1,625
Book / Working Paper
675
Journal
3
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Article in journal
1,510
Aufsatz in Zeitschrift
1,510
Graue Literatur
237
Non-commercial literature
237
Arbeitspapier
202
Working Paper
202
Aufsatz im Buch
115
Book section
115
Hochschulschrift
73
Thesis
53
Collection of articles of several authors
33
Sammelwerk
33
Case study
24
Fallstudie
24
Conference paper
21
Konferenzbeitrag
21
Aufsatzsammlung
20
Handbook
9
Handbuch
9
Konferenzschrift
9
Collection of articles written by one author
7
Sammlung
7
Conference proceedings
6
Bibliografie enthalten
4
Bibliography included
4
Lehrbuch
4
Forschungsbericht
3
Elektronischer Datenträger
2
Textbook
2
Accompanied by computer file
1
Amtsdruckschrift
1
Aufgabensammlung
1
Elektronischer Datenträger als Beilage
1
Glossar enthalten
1
Glossary included
1
Government document
1
Guidebook
1
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1
Ratgeber
1
Statistics
1
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English
2,063
German
243
French
1
Author
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Propper, Carol
36
Siciliani, Luigi
32
Straume, Odd Rune
19
Horwitz, Jill R.
16
Gravelle, Hugh
15
Van Reenen, John
15
Gaynor, Martin
14
Kessler, Daniel P.
14
McFadden, Kathleen L.
14
Brekke, Kurt R.
13
Gowen, Charles, III.
12
Gowrisankaran, Gautam
12
Moscelli, Giuseppe
12
Seiler, Stephan
12
Wübker, Ansgar
12
Doyle, Joseph J.
11
Nichols, Austin
11
Town, Robert J.
11
Gruber, Jonathan
10
Gutacker, Nils
10
Staiger, Douglas
10
Grabowski, David C.
9
Huckman, Robert S.
9
Lu, Susan Feng
9
Milcent, Carine
9
Rahman, Momotazur
9
Chandrasekaran, Aravind
8
Dietrich, Martin
8
Mennicken, Roman
8
Schreyögg, Jonas
8
Antony, Jiju
7
Bloom, Nicholas
7
Eggleston, Karen
7
Geweke, John
7
Gobillon, Laurent
7
Graves, John A.
7
Hentschker, Corinna
7
Landrum, Mary Beth
7
Laudicella, Mauro
7
Lee, Donhee
7
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National Bureau of Economic Research
34
IGI Global
5
Springer Fachmedien Wiesbaden
3
Taylor and Francis.
3
Aspen Systems Corporation <Germantown, Md.>
2
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Universität Potsdam
2
Verlag Dr. Kovač
2
W. Kohlhammer GmbH
2
AOK-Bundesverband
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Bertelsmann Stiftung
1
Columbia University / Department of Economics
1
Deutsche Krankenhaus Verlagsgesellschaft mbH
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
1
Deutschland / Gemeinsamer Bundesausschuss
1
Edward Elgar Publishing
1
Fachhochschule Bonn-Rhein-Sieg
1
Federal Reserve Bank of San Francisco
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Resources Administration, Department of Health, Education, and Welfare
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Jacobs Verlag
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Mediengruppe Oberfranken - Fachverlage GmbH & Co. KG
1
Philipps-Universität Marburg
1
Rehabilitationswissenschaftlicher Forschungsverbund Niedersachsen-Bremen
1
Robert Bosch Stiftung
1
Ruhr-Universität Bochum
1
Susanne Roderer <Firma>
1
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Published in...
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Health care management review : HCM review
98
International journal of hospitality management
65
Journal of health organization and management
52
Journal of health economics
41
Quality management journal : QMJ
41
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
NBER Working Paper
30
Health marketing quarterly
27
The TQM journal : the international review of organizational improvement
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Health economics
24
International journal of contemporary hospitality management
24
International journal of productivity and quality management : IJPQM
23
Journal of hospitality marketing & management
20
Management science : journal of the Institute for Operations Research and the Management Sciences
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Health care management science
17
The service industries journal
17
International journal of quality & reliability management
16
The European journal of health economics : HEPAC ; health economics in prevention and care
16
Tourism management : research, policies, practice
16
Technological forecasting & social change : an international journal
15
Total quality management & business excellence
15
Ruhr economic papers
14
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
International journal of six sigma and competitive advantage : IJSSCA
12
Journal of business research : JBR
12
Journal of operations management
12
Production and operations management : an international journal of the Production and Operations Management Society
12
Discussion paper series / IZA
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
SpringerLink / Bücher
11
CHE research paper
10
European journal of operational research : EJOR
10
Health economics review
10
International journal of health care finance and economics
10
International journal of production research
10
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Source
All
ECONIS (ZBW)
2,301
USB Cologne (business full texts)
1
USB Cologne (EcoSocSci)
1
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1
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
3
Development and validation of a customer satisfaction measuring instrument with laboratory services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
Alain, Chabo Byaene
;
Rostin, Mabela Makengo Matendo
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
4
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012820669
Saved in:
4
The role of total quality management in enhancing the quality of private healthcare services
Daqar, Mohannad Abu
;
Constantinovits, Milan
- In:
Problems and perspectives in management : PPM ; …
18
(
2020
)
2
,
pp. 64-78
Persistent link: https://www.econbiz.de/10012302209
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
7
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
8
Simulation method to improve hospital service quality
Ahmed, Shamsuddin
- In:
International journal of information systems in the …
6
(
2014
)
3
,
pp. 96-117
Persistent link: https://www.econbiz.de/10010469830
Saved in:
9
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
10
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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