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Measuring customer service effectiveness
Cook, Sarah - 2004
Persistent link: https://www.econbiz.de/10001788056
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Complaint management excellence : creating customer loyalty through service recovery
Cook, Sarah - 2012
Persistent link: https://www.econbiz.de/10009544445
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Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
Cook, Sarah - 1997 - 2. ed.
Persistent link: https://www.econbiz.de/10004317821
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Measuring customer service effectiveness
Cook, Sarah - 2004
Persistent link: https://www.econbiz.de/10004663328
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Compendium of customer service questionnaires and inventories
Cook, Sarah - 2002
Persistent link: https://www.econbiz.de/10004744383