Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
Sarah Cook
| Year of publication: |
1997 ; 2. ed.
|
|---|---|
| Authors: | Cook, Sarah |
| Publisher: |
London : Kogan Page |
| Subject: | Kundendienst |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 222 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-7494-2075-8 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004317821