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Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon; Van Vaerenbergh, Yves; Armirotto, Vincent - In: Journal of business research : JBR 74 (2017), pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
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Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves; Hazée, Simon; Costers, Annelies - In: Marketing letters : a journal of research in marketing 29 (2018) 4, pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
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Work more, pay more? : the impact of customer participation on customer pay-what-you-want payments
Van Vaerenbergh, Yves; Costers, Annelies; Van den … - In: Journal of service theory and practice 33 (2023) 6, pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
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Customer engagement in technology-bases and high-contact intefaces
Verleye, Katrien; De Keyser, Arne - In: Customer engagement : contemporary issues and challenges, (pp. 137-151). 2016
Persistent link: https://www.econbiz.de/10011430743
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The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke; Verleye, Katrien; Larivière, Bart - In: International journal of research in marketing : IJRM ; … 38 (2021) 2, pp. 425-447
Persistent link: https://www.econbiz.de/10012591054