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Are your customers being served? : how to boost profits by delivering exceptional customer service
Rowson, Pauline - 2007
Persistent link: https://www.econbiz.de/10004072349
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Crowning the customer : how to become customer-driven
Quinn, Feargal - 2006 - 3. rev. ed.
Persistent link: https://www.econbiz.de/10004474977
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Superior customer value in the new economy : concepts and cases
Johnson, William C.; Weinstein, Art - 2004 - 2. ed.
Persistent link: https://www.econbiz.de/10004512829
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Managing key clients
Walker, Kevin; Denvir, Paul; Ferguson, Cliff - 2006 - [Nachdr.]
Persistent link: https://www.econbiz.de/10004662158
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Once a customer always a customer : how to deliver customer service that creates customers for life
Daffy, Chris - 2001 - Rev., 3. ed.
Persistent link: https://www.econbiz.de/10004778754
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Services marketing : managing the service value chain
Bruhn, Manfred; Georgi, Dominik - 2006
Persistent link: https://www.econbiz.de/10004845888
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The lovemarks effect : winning in the consumer revolution
Roberts, Kevin W. S. - 2006 - 1. ed.
Persistent link: https://www.econbiz.de/10004846106
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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill; Jaffe, David - 2008
Persistent link: https://www.econbiz.de/10004910141