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~subject:"Kundenmanagement"
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Service orientation : winning...
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Kundenmanagement
Organizational effectiveness
518
Customer services
152
Management
137
organizational effectiveness
109
Leadership
74
Organizational change
63
Effizienz
62
Organisation
52
Unternehmen
47
Unternehmenserfolg
36
Performance
33
Strategic planning
31
Corporate culture
30
Customer relations
28
Firm performance
28
Kundendienst
28
Marketing
27
Strategisches Management
26
Success in business
25
Organizational Effectiveness
24
Strategic management
24
Organizational performance
23
Evaluation
22
Personnel management
21
Job satisfaction
20
Organizational behaviour
20
Consumer satisfaction
19
Industrial management
19
Organisatorischer Wandel
18
United States
18
Unternehmensorganisation
18
Innovation
17
Measurement
17
Organizational behavior
17
Unternehmenskultur
17
Verhalten in Organisationen
17
Business organization
16
Case studies
16
Führung
16
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Book / Working Paper
23
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Bibliographie
4
Language
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English
23
Author
All
Acuff, Jerry
2
Wood, Wally
2
Applegate, Jill
1
Bruhn, Manfred
1
Daffy, Chris
1
Denvir, Paul
1
Donahue, Kristen B.
1
Ferguson, Cliff
1
Ford, Lisa
1
Fragasso, Philip M.
1
Gallagher, Richard S.
1
Georgi, Dominik
1
Hobbi, Bob
1
Hyken, Shep
1
Jaffe, David
1
Johnson, William C.
1
Lent, Robin
1
Livingston, Bob
1
MacNair, David
1
Martinez, Mario
1
Odgers, Pattie Gibson-
1
Perry, William
1
Price, Bill
1
Quinn, Feargal
1
Roberts, Kevin W. S.
1
Rowson, Pauline
1
Starling, Richard
1
Thomas, Ann
1
Tour, Geneviève
1
Turow, Joseph
1
Walker, Kevin
1
Weinstein, Art
1
Yagil, Danah
1
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USB Cologne (EcoSocSci)
23
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Are your customers being served? : how to boost profits by delivering exceptional customer service
Rowson, Pauline
-
2007
Persistent link: https://www.econbiz.de/10004072349
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2
Checklist of CRM system requirements : a practical workbook for rapidly specifying the requirements of your new customer relationship management system
Starling, Richard
-
2004
Persistent link: https://www.econbiz.de/10004464403
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3
Crowning the customer : how to become customer-driven
Quinn, Feargal
-
2006
-
3. rev. ed.
Persistent link: https://www.econbiz.de/10004474977
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4
Superior customer value in the new economy : concepts and cases
Johnson, William C.
;
Weinstein, Art
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10004512829
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5
The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists
Hyken, Shep
-
2009
Persistent link: https://www.econbiz.de/10004534618
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6
Managing key clients
Walker, Kevin
;
Denvir, Paul
;
Ferguson, Cliff
-
2006
-
[Nachdr.]
Persistent link: https://www.econbiz.de/10004662158
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7
Once a customer always a customer : how to deliver customer service that creates customers for life
Daffy, Chris
-
2001
-
Rev., 3. ed.
Persistent link: https://www.econbiz.de/10004778754
Saved in:
8
Services marketing : managing the service value chain
Bruhn, Manfred
;
Georgi, Dominik
-
2006
Persistent link: https://www.econbiz.de/10004845888
Saved in:
9
The lovemarks effect : winning in the consumer revolution
Roberts, Kevin W. S.
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10004846106
Saved in:
10
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill
;
Jaffe, David
-
2008
Persistent link: https://www.econbiz.de/10004910141
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