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~subject:"Kundenservice"
~subject:"Modularisierung"
~subject:"Supply chain"
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Kundenservice
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Voss, Christopher A.
11
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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ECONIS (ZBW)
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1
Service architecture and modularity
Voss, Christopher A.
;
Hsuan Mikkola, Juliana
- In:
Decision sciences : DS
40
(
2009
)
3
,
pp. 541-569
Persistent link: https://www.econbiz.de/10003885990
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2
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
3
The service bullwhip effect
Akkermans, Henk
;
Voss, Christopher A.
- In:
International journal of operations & production …
33
(
2013
)
6
,
pp. 765-788
Persistent link: https://www.econbiz.de/10009764261
Saved in:
4
Innovating through services, co-creation and supplier integration : cases from China
Zhang, Min
;
Zhao, Xiande
;
Voss, Christopher A.
;
Zhu, Guilong
- In:
International journal of production economics
171
(
2016
),
pp. 289-300
Persistent link: https://www.econbiz.de/10011437386
Saved in:
5
The influence of supply chain context (OEM vs. subcontracting) on quality management
Sousa, Rui
(
contributor
);
Voss, Christopher A.
(
contributor
)
-
2003
Persistent link: https://www.econbiz.de/10001797894
Saved in:
6
Service modularity and architecture
Brax, Saara A.
(
ed.
);
Bask, Anu
(
ed.
); …
-
2017
Persistent link: https://www.econbiz.de/10011702196
Saved in:
7
Service modularity and architecture : an overview and research agenda
Brax, Saara A.
;
Bask, Anu
;
Hsuan Mikkola, Juliana
; …
- In:
International journal of operations & production …
37
(
2017
)
6
,
pp. 686-702
Persistent link: https://www.econbiz.de/10011702207
Saved in:
8
Contracting outsourced services with collaborative key performance indicators
Akkermans, Henk
;
Oppen, Willem van
;
Wynstra, Finn
; …
- In:
Journal of operations management
65
(
2019
)
1
,
pp. 22-47
Persistent link: https://www.econbiz.de/10012041233
Saved in:
9
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
10
Building responsive and resilient supply chains : lessons from the COVID-19 disruption
Li, Xiang
;
Zhao, Xiande
;
Lee, Hau Leung
;
Voss, …
- In:
Journal of operations management
69
(
2023
)
3
,
pp. 352-358
Persistent link: https://www.econbiz.de/10014293346
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