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Kundenservice
Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Dienstleistungsqualität
21
Service quality
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Beziehungsmarketing
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Dienstleistungssektor
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South Korea
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Südkorea
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service quality
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Customer integration
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Customer value
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Kundenintegration
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Arbeitskräfte
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Emotion
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Kundenwert
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Loyalty program
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Social exclusion
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customer satisfaction
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Altruismus
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Gong, Taeshik
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Yi, Youjae
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Hyun, Hyowon
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Ifie, Kemefasu
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Kearney, Treasa
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Lee, Shinhyoung
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Psychology & marketing
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
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Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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2
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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3
"Seize the deal, or return it losing your free gift" : the effect of a gift-with-purchase promotion on product return intention
Lee, Shinhyoung
;
Yi, Youjae
- In:
Psychology & marketing
34
(
2017
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10011658370
Saved in:
4
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
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