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Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew - In: Harvard business review : HBR 96 (2018) 6, pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
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Was Kunden wirklich wollen
Dixon, Matthew; Freeman, Karen; Toman, Nicholas - In: Harvard-Business-Manager : das Wissen der Besten 32 (2010) 9, pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
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Stop trying to delight your customers
Dixon, Matthew; Freeman, Karen; Toman, Nicholas - In: Harvard business review : HBR 88 (2010) 7/8, pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
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The effortless experience : conquering the new battleground for customer loyalty
Dixon, Matthew; Toman, Nick; DeLisi, Rick - 2013
Persistent link: https://www.econbiz.de/10010187290
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Kick-ass customer service
Dixon, Matthew; Turner, Scott; DeLisi, Rick - In: Harvard business review : HBR 95 (2017) 1, pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
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Der Super-Kundendienst
Dixon, Matthew; Ponomareff, Lara; Turner, Scott; … - In: Harvard-Business-Manager : das Wissen der Besten 39 (2017) 5, pp. 80-89
Persistent link: https://www.econbiz.de/10011795518