Narrow search
Showing 1 - 4 of 4
Cover Image
Process completeness: strategies for aligning service systems with customers' service needs
Piccoli, Gabriele; Brohman, M. Kathryn; Watson, Richard T. - In: Business horizons 52 (2009) 4, pp. 367-376
Persistent link: https://www.econbiz.de/10003865701
Cover Image
A design theory approach to building strategic network-based customer service systems
Brohman, M. Kathryn; Piccoli, Gabriele; Martin, Patrick; … - In: Decision sciences : DS 40 (2009) 3, pp. 403-430
Persistent link: https://www.econbiz.de/10003885985
Cover Image
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an; Sharma, Piyush; Rai, Arun; … - In: Journal of service research : JSR 16 (2013) 3, pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Cover Image
Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-37
Persistent link: https://www.econbiz.de/10003708226