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Kundenorientierung und Leistun...
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Kundenservice
Relationship marketing
25,517
Beziehungsmarketing
25,514
Consumer behaviour
9,253
Konsumentenverhalten
9,245
Customer satisfaction
5,635
Kundenzufriedenheit
5,627
Dienstleistung
5,479
Service quality
4,439
Dienstleistungsqualität
4,430
Services
3,705
Deutschland
3,029
Germany
2,903
Theorie
2,903
Theory
2,902
Brand management
2,608
Markenführung
2,608
Lieferantenmanagement
2,281
Supplier relationship management
2,281
Social Web
2,092
Social web
2,092
Marketingmanagement
1,960
Marketing management
1,916
Markenimage
1,914
Brand image
1,912
Electronic Commerce
1,852
Dienstleistungssektor
1,762
E-commerce
1,762
Service industry
1,661
Customer integration
1,655
Kundenintegration
1,655
Online-Marketing
1,616
Internet marketing
1,597
Kundenorientierung
1,521
Kundenwert
1,519
Innovation
1,494
Customer value
1,489
Vertrauen
1,416
Confidence
1,408
Einzelhandel
1,406
Retail trade
1,385
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134
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Article
907
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8
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63
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43
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29
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19
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Guidebook
18
Case study
16
Fallstudie
16
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12
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12
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11
Textbook
11
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9
Handbuch
9
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9
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5
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5
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5
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2
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2
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2
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2
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2
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2
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English
1,011
German
249
French
2
Spanish
1
Author
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Stauss, Bernd
11
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Gouthier, Matthias
5
Lucas, Robert W.
5
Mattila, Anna S.
5
Wirtz, Jochen
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Büttgen, Marion
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Edvardsson, Bo
4
Georgiev, Marin
4
Larivière, Bart
4
Mathies, Christine
4
Matzler, Kurt
4
Paluch, Stefanie
4
Piccoli, Gabriele
4
Sands, Sean
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Abney, Alexandra K.
3
Albrecht, Arne Keno
3
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Blümelhuber, Christian
3
Brown, Tom
3
Campbell, Colin L.
3
Chaker, Nawar N.
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Harvard Graduate School of Business Administration
2
Kundendienstverband Deutschland
2
Nomos Verlagsgesellschaft
2
AMACOM
1
Books on Demand GmbH <Norderstedt>
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Handwerkskammer Berlin
1
IGI Global
1
Institut für Technik der Betriebsführung im Handwerk
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
Kuratorium der Deutschen Wirtschaft für Berufsbildung
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig>
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
Wiley-VCH
1
Öko-Institut
1
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Published in...
All
The journal of services marketing
47
International journal of hospitality management
37
Journal of retailing and consumer services
35
Journal of business research : JBR
32
The service industries journal
20
Journal of service research
19
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service management
12
Journal of service theory and practice
12
International journal of contemporary hospitality management
11
Journal of service theory and practice : JSTP
11
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
Gabler Edition Wissenschaft
8
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Psychology & marketing
8
Service business
8
European journal of marketing
7
International journal of services and operations management
7
Journal of retailing
7
Tourism management : research, policies, practice
7
European journal of marketing : EJM
6
Journal of hospitality marketing & management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
The journal of applied business research
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
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Source
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ECONIS (ZBW)
1,259
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
1,260
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date (newest first)
date (oldest first)
1
Kunden- und Servicemanagement : erfolgreich der Servicewüste entgehen
Call, Guido
-
2008
Persistent link: https://www.econbiz.de/10003719515
Saved in:
2
Exceptional
service
, exceptional profit : the secrets of building a five-star customer
service
organization
Inghilleri, Leonardo
;
Solomon, Micah
-
2010
Persistent link: https://www.econbiz.de/10003865520
Saved in:
3
Market-oriented airline
service
design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
4
The
service
imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
5
Produkte und Services entwickeln und managen : Strategien, Konzepte, Methoden
Wildemann, Horst
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003528036
Saved in:
6
Quality
service
, competitive business : setting the standard in customer
service
Kendall, Howard
-
2010
Persistent link: https://www.econbiz.de/10009239027
Saved in:
7
Conducting
service
research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
Extending the context of
service
: from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
9
Role of
service
characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
10
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
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