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Kundenservice
Relationship marketing
26,195
Beziehungsmarketing
25,521
Consumer behaviour
9,005
Konsumentenverhalten
8,966
Customer satisfaction
5,461
Kundenzufriedenheit
5,416
Service quality
3,926
Dienstleistungsqualität
3,915
Brand management
2,570
Markenführung
2,567
Theorie
2,312
Theory
2,307
Deutschland
2,297
Germany
2,249
Lieferantenmanagement
2,199
Supplier relationship management
2,198
Social Web
2,050
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2,049
Marketingmanagement
1,896
Brand image
1,886
Marketing management
1,885
Markenimage
1,882
Electronic Commerce
1,722
E-commerce
1,667
Online-Marketing
1,589
Internet marketing
1,572
Kundenintegration
1,494
Customer integration
1,493
Kundenwert
1,487
Customer value
1,460
Vertrauen
1,381
Confidence
1,377
Einzelhandel
1,343
Retail trade
1,335
Brand
1,279
Markenartikel
1,266
Online-Handel
1,262
Online retailing
1,256
Customer service
1,148
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Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
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Harvard Graduate School of Business Administration
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Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
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The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
32
International journal of hospitality management
30
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
Journal of service theory and practice
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
The journal of business & industrial marketing
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
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ECONIS (ZBW)
1,135
EconStor
1
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1
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10
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1
Mass customizing paratransit services with a ridesharing option
Mo, Daniel Y.
;
Wang, Yue
;
Lee, Y. C. E.
;
Zeng, Mingzhe
- In:
IEEE transactions on engineering management : EM
67
(
2020
)
1
,
pp. 234-245
Persistent link: https://www.econbiz.de/10012173704
Saved in:
2
Customer service level in a lean inventory under mass customization
Lu, Wuyi
;
Efstathiou, Janet
;
Valle Lehne, Ernesto del
- In:
Mass customization : challenges and solutions
,
(pp. 233-250)
.
2006
Persistent link: https://www.econbiz.de/10003375776
Saved in:
3
Critical characteristics for the implementation of mass-customized services
Vidor, Gabriel
;
Medeiros, Janine Fleith de
;
Fogliatto, …
- In:
European business review : EBR ; the official journal …
27
(
2015
)
5
,
pp. 513-534
Persistent link: https://www.econbiz.de/10011443135
Saved in:
4
Exploring the "mid office" concept as an enabler of mass customization in services
Silvestro, Rhian
;
Lustrato, Paola
- In:
International journal of operations & production …
35
(
2015
)
6
,
pp. 866-894
Persistent link: https://www.econbiz.de/10011292962
Saved in:
5
Kundenintegrations-Kompetenz : Konzeptionalisierung, Operationalisierung und Erfolgswirkung
Jacob, Frank
-
2002
Persistent link: https://www.econbiz.de/10001723722
Saved in:
6
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
7
Bringing the corner-store online : the challenges and promises of online customer service
Awad, Neveen Farag
-
2004
Persistent link: https://www.econbiz.de/10003946408
Saved in:
8
Mass customizing spare parts support services based on response time with inventory pooling strategies
Mo, Daniel Y.
;
Zeng, Mingzhe
;
Wang, Yue
- In:
IEEE transactions on engineering management : EM
63
(
2016
)
3
,
pp. 305-315
Persistent link: https://www.econbiz.de/10011533050
Saved in:
9
Providing a method for composing modular B2B services
Böttcher, Martin
;
Klingner, Stephan
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 320-331
Persistent link: https://www.econbiz.de/10009272409
Saved in:
10
Framework for modularity and customization : service perspective
Bask, Anu
;
Lipponen, Mervi
;
Rajahonka, Mervi
;
Tinnilä, …
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 306-319
Persistent link: https://www.econbiz.de/10009272411
Saved in:
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