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~subject:"Kundenservice"
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Applying the Kano model and QF...
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Kundenservice
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
11
Kundenzufriedenheit
11
Beziehungsmarketing
9
Consumer behaviour
9
Konsumentenverhalten
9
Relationship marketing
9
Logistics
6
Logistik
6
Taiwan
5
Website
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Customer service
4
Kansei engineering
4
Logistics provider
4
Logistikdienstleister
4
Brand image
3
Gastronomie
3
Innovation adoption
3
Innovationsakzeptanz
3
Internet marketing
3
Leistungsmotivation
3
Lieferkette
3
Markenimage
3
Online-Marketing
3
Restaurant industry
3
Supply chain
3
Work motivation
3
Behavioral intentions
2
Brand management
2
Cargo loss
2
Customer retention
2
Customer service survey
2
Data envelopment analysis
2
Data-driven analytics
2
Decision tree
2
E-commerce
2
Electronic Commerce
2
Emotion
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Chen, Mu-Chen
3
Chang, Kuo-Chien
2
Hsu, Chia-Lin
2
Chang, Kuo-chien
1
Hsu, Chia-lin
1
Lin, Chin-Sen
1
Xiao, Jia-Hau
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Yang, I-ching
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Asia Pacific journal of marketing and logistics
1
International journal of hospitality management
1
International journal of logistics systems and management
1
International journal of physical distribution & logistics management : IJPD & LM
1
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ECONIS (ZBW)
4
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Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
2
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
Saved in:
3
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
4
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
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