Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Mu-Chen Chen; Kuo-Chien Chang; Chia-Lin Hsu; I-Ching Yang
| Year of publication: |
2011
|
|---|---|
| Authors: | Chen, Mu-Chen ; Chang, Kuo-chien ; Hsu, Chia-lin ; Yang, I-ching |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 23.2011, 3, p. 386-410
|
| Subject: | Kundenservice | Customer service | Privater Haushalt | Household | Dienstleistungsqualität | Service quality | Kundenanalyse | Customer analysis |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009269504