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~subject:"Kundenservice"
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Kundenservice
Dienstleistungsqualität
10
Service quality
10
Consumer behaviour
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Konsumentenverhalten
8
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
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Kansei engineering
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Website
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Customer service
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Leistungsmotivation
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Logistics
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Logistik
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Taiwan
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Work motivation
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Behavioral intentions
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Brand image
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Brand management
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Customer service survey
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Emotion
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Express logistics
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Gastronomie
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Hotel industry
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Hotellerie
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Innovationsakzeptanz
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International expeditors
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Internet marketing
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Kansei
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Logistics provider
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Logistics service quality
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Logistikdienstleister
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Markenführung
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Chang, Kuo-Chien
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Chen, Mu-Chen
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Chang, Kuo-chien
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Hsu, Chia-Lin
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Hsu, Chia-lin
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Xiao, Jia-Hau
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Asia Pacific journal of marketing and logistics
1
International journal of hospitality management
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International journal of physical distribution & logistics management : IJPD & LM
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ECONIS (ZBW)
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Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
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2
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
3
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
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