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~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
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Portfolio selection
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Portfolio-Management
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B-to-B-Marketing
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Business-to-business marketing
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Customer value
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Einzelhandel
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Kundenwert
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Market segmentation
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Marketing management
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Marketingmanagement
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Marktsegmentierung
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Retail trade
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Einzelhandelspreis
4
Experience
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Retail price
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Theorie
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Theory
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USA
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United States
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Customer integration
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Customer service
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Kundenintegration
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Marketing
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Welt
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World
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Autobiography
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Brand
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Brand management
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Corporate Social Responsibility
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Corporate social responsibility
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Bolton, Ruth N.
3
Gustafsson, Anders
3
Tarasi, Crina O.
2
Witell, Lars
2
McColl-Kennedy, Janet R.
1
Sirianni, Nancy J.
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Tse, David K.
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Journal of retailing
1
Journal of service management
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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