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~subject:"Kundenservice"
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Assessing service quality usin...
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Kundenservice
Service quality
21,754
Dienstleistungsqualität
20,836
Customer satisfaction
6,457
Kundenzufriedenheit
6,269
Consumer behaviour
4,482
Konsumentenverhalten
4,434
Relationship marketing
3,973
Beziehungsmarketing
3,951
Elasticity
2,646
Qualitätsmanagement
2,582
Quality management
2,552
Wirtschaftsprüfung
2,482
Financial audit
2,480
Elastizität
2,396
Krankenhaus
1,833
Hospital
1,832
Theorie
1,832
Theory
1,832
USA
1,692
United States
1,681
Health care
1,591
Gesundheitsversorgung
1,558
Gesundheitswesen
1,269
Health care system
1,254
Product quality
1,224
Produktqualität
1,212
service quality
1,194
Customer service
1,182
Schätzung
1,168
Estimation
1,166
Dienstleistungssektor
1,066
Service industry
1,064
Deutschland
1,047
Germany
1,035
Hotel industry
818
Hotellerie
816
Beschwerdemanagement
808
Complaint management
808
India
738
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Undetermined
588
Free
126
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Article
999
Book / Working Paper
126
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Article in journal
942
Aufsatz in Zeitschrift
942
Aufsatz im Buch
52
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52
Hochschulschrift
30
Thesis
21
Graue Literatur
15
Non-commercial literature
15
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9
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9
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8
Sammelwerk
8
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7
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7
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5
Sammlung
5
Guidebook
4
Ratgeber
4
Aufsatzsammlung
3
Konferenzschrift
3
Conference paper
2
Konferenzbeitrag
2
Accompanied by computer file
1
Bibliografie enthalten
1
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1
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1
Elektronischer Datenträger als Beilage
1
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English
1,063
German
62
Author
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Wirtz, Jochen
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Ye, Yijiao
5
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Brengman, Malaika
3
Bruhn, Manfred
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
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International journal of hospitality management
59
Journal of retailing and consumer services
58
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
Tourism management : research, policies, practice
11
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of production economics
5
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ECONIS (ZBW)
1,125
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1
Perceived service process in e-service delivery system : B2C online retailers performance ranking by
TOPSIS
Gupta, Piyush
;
Sachan, Amit
;
Mishra, Vivek
- In:
International journal of services technology and …
29
(
2024
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015060736
Saved in:
2
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
3
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
4
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
5
The impact of service delivery system effectiveness on service quality : a hierarchical apporach
Lodorfos, George
;
Kostopoulos, Giannis
;
Kaminakis, Kostas
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 169-181
Persistent link: https://www.econbiz.de/10011317304
Saved in:
6
Customer behaving badly!
Ang, Lawrence
;
Koslow, Scott
- In:
Advances in industrial and labor relations
19
(
2012
),
pp. 181-207
Persistent link: https://www.econbiz.de/10009746039
Saved in:
7
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
8
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
9
A critical evaluation of US airlines’ service quality performance : lower costs vs satisfied customers
Yayla-Kullu, Hesna Muge
;
Tansitpong, Praowpang
- In:
Journal of management and strategy : JMS
4
(
2013
)
4
,
pp. 1-11
Persistent link: https://www.econbiz.de/10010227126
Saved in:
10
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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